# I moved the floor, and now I cannot place staircases anymore. **URL:** \ **Category:** Bug Reports\ **Tags:** build, needs\_info, blissbay\ **Created:** [March 3, 2026, 8:24pm UTC](https://forum.playinzoi.com/t/topic/10516 "2026-03-03T20:24:43Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![soapy](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/soapy/32/66_2.png) [@soapy](https://forum.playinzoi.com/u/soapy)\ **Post date:** [March 3, 2026, 8:24pm UTC](https://forum.playinzoi.com/t/topic/10516/1 "2026-03-03T20:24:43Z")
> - **Game Version** : > > - **Platform** : (Steam windows / Steam Mac / Mac) > > - **Mods** : (Choose one: never used / removed / active) > šŸ“If you have used mods before, please list them: > > - **Hardware Specifications & Operating System** (OS version, CPU, GPU, RAM, storageā€¦): > > - **Steps to Reproduce:** - **Please provide the entire save file(s) from the date when the issue occurred.** šŸ“ Instruction: [How to Send User Files to The inZOI Team (Updated)](https://forum.playinzoi.com/t/how-to-send-user-files-to-the-inzoi-team-updated/57) - **Details:** - šŸ“ Please share the date, error message, or screenshots/videos for issue verification. Is this a bug? or is this user error that havenā€™t seemed to learn from yet? Iā€™m so exhausted with fighting these staircases, and I just want to friends with them. I donā€™t want to use elevators anymore when Iā€™ve given up. ā˜¹[Staircase Bug Forum Post by Soapy](https://drive.google.com/drive/folders/1ztsklXPs-Duk1tO-0QpHd1E4rr6PS1xC?usp=sharing) ---
**Author:** ![LennyOgg](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/lennyogg/32/159_2.png) [@LennyOgg](https://forum.playinzoi.com/u/LennyOgg)\ **Post date:** [March 3, 2026, 9:52pm UTC](https://forum.playinzoi.com/t/topic/10516/2 "2026-03-03T21:52:42Z")
Iā€™m having troubles too, staircases are a nightmare. Some staircases Iā€™ve placed have been deleted by the game when reloading the save, on some platforms I canā€™t place stairs at all even though there is more than enough space. They are also much too large for normal sized and smaller houses so I have to place ladders instead. Or I teleport my Zois. Like for that one house that has a staircase but I canā€™t access it from groundfloor (the stories in between work just fine -.-) ---
**Author:** ![AR\_Luna](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_luna/32/11186_2.png) [@AR\_Luna](https://forum.playinzoi.com/u/AR_Luna)\ **Post date:** [March 4, 2026, 2:18am UTC](https://forum.playinzoi.com/t/topic/10516/3 "2026-03-04T02:18:57Z")
Hello @soapy, we are sorry for the inconvenience and thank you for providing us the Google Drive link. However, in order for us to check on the issue thoroughly, could you compress the save files by following the steps below and resend it to us? Providing some screenshots would be also helpful. Thank you in advance. ## **How to Collect the Files** ### **Save Files** - Windows: [\Documents\inZOI\SaveGames] - MAC (Steam): [\Documents\inZOI\SaveGames] - MAC (App Store): [\Library\Containers\com.krafton.inzoi\Data\Documents\inZOI\SaveGames] To help us investigate the issue, please compress **the entire folder including all files related to the affected save** and upload it as one `.zip` file. 1. If there is only one save file 2. If there are multiple save files ---
**Author:** ![soapy](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/soapy/32/66_2.png) [@soapy](https://forum.playinzoi.com/u/soapy)\ **Post date:** [March 12, 2026, 8:50pm UTC](https://forum.playinzoi.com/t/topic/10516/4 "2026-03-12T20:50:46Z")
Hey thank you for the reply, Iā€™ll look a little closer at the instructions you just provided for sharing the save file. I was able to make them work after some more time messing with them more, but I had to move a ton of things around and compromise the initial vision I had (walls primarily and the floor height) to make the stairs reseat again. I thought Iā€™d add an observation I recently discovered: upon first selecting and placing the staircase from the home building menu, and then building around it over time. (this includes moving and adding walls, moving and adding furniture, and ofc moving the flooring which is a given). If I decide that I need to move the staircase, and place it in a slightly new area than when I first placed it, the clearance changes. The staircase becomes a much larger clearance distance than before. ---
**Author:** ![soapy](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/soapy/32/66_2.png) [@soapy](https://forum.playinzoi.com/u/soapy)\ **Post date:** [March 13, 2026, 12:01am UTC](https://forum.playinzoi.com/t/topic/10516/5 "2026-03-13T00:01:25Z")
[20260302-092757 (2).zip](https://forum.playinzoi.com/uploads/short-url/aE5PliTG6MHERj5VOKjuEJx1hBy.zip) (7.2 MB) This is the save file, I took a short video to send it through the help center along with this save file, but it wasnā€™t uploading, and itā€™s saying its too big for the forum too. Iā€™m hoping this save file works well to show the problem Iā€™m having without the video. ---
**Author:** ![AR\_Luna](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_luna/32/11186_2.png) [@AR\_Luna](https://forum.playinzoi.com/u/AR_Luna)\ **Post date:** [April 1, 2026, 2:18am UTC](https://forum.playinzoi.com/t/topic/10516/6 "2026-04-01T02:18:32Z")
Hello @soapy, Thank you for sharing the save file. A short video that you have taken would also be a great help in investigating the issue. If the issue is still happening, can you please upload it in Youtube with visibilty option: ā€˜Only people with a linkā€˜ and send it here? We are sorry for the inconvenience.