# Auto Save may be crashin gth egame when I am building

**URL:** <https://forum.playinzoi.com/t/topic/10532>\
**Category:** Technical Help\
**Tags:** crash\
**Created:** [March 4, 2026, 7:54pm UTC](https://forum.playinzoi.com/t/topic/10532 "2026-03-04T19:54:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![official.jade.monet](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/official.jade.monet/32/66_2.png) [@official.jade.monet](https://forum.playinzoi.com/u/official.jade.monet)\
**Post date:** [March 4, 2026, 7:54pm UTC](https://forum.playinzoi.com/t/topic/10532/1 "2026-03-04T19:54:58Z")

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> - 
> - **Game Version** : 20260211.10377.W
> 
> - **Platform** : (Steam windows / Steam Mac / Mac) : Steam
> 
> - **Mods** : (Choose one: never used / removed / active)  
> 📍If you have used mods before, please list them:I have delted my mods.
> 
> - **Hardware Specifications & Operating System** (OS version, CPU, GPU, RAM, storage…)🙂 AMD Ryzen 5 5500, 16.0 GB, 64-bit operating system, x64-based processor
> 
> - **Steps to Reproduce: 1st my Zoi could not enter a roomWhen I am in build mode I get a pop up error message and then a preset loads that is missing an image. The game then freezes and crashes. When I retarte the game and trie dto go into build mode It told me that I had partially saved data. I was a bit irritated becauseb none of my work was saved. Out of curiosity I updated the lot with the preset with no image and the property did load with all the work I had done. I then saved teh build immedialty and deleted teh file preset eith no image to it. That seemed to stop the issue. But if I build to long it eill probably happen again.**
> 
> - **I builtin other cities(apartments} and this dd not happen . Not sure if it is just Cahaya or that lot.**

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<div class="post-metadata">

**Author:** ![HeinziDerHeld](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/heinziderheld/32/4787_2.png) [@HeinziDerHeld](https://forum.playinzoi.com/u/HeinziDerHeld)\
**Post date:** [March 4, 2026, 10:59pm UTC](https://forum.playinzoi.com/t/topic/10532/2 "2026-03-04T22:59:25Z")

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Thanks for reporting this technical issue. It’d be great if you provided the following information too:

- Dxdiag of your setup:

> [@How to Send User Files to The inZOI Team (Updated)](https://forum.playinzoi.com/t/topic/57/1):
>
> ### **DxDiag Report (Windows)**
> 
> - Windows: Press [Windows+R], type [dxdiag], and click [Save All Information].

- Upload the affected save file:

> [@How to Send User Files to The inZOI Team (Updated)](https://forum.playinzoi.com/t/topic/57/1):
>
> ### Option 1: Upload via Forum Post
> 
> You can attach files directly to your post.
> 
> #### How to upload:
> 
> 1. Click the **upload icon** (📎) in the post editor.
> 2. Select your file(s) and attach.
> 
> > - Files uploaded to the forums are accessible to all members so please don’t share any personal information.
> > - This methods may have a file size restriction (max 30MB). For larger files, we recommend submitting them via Drive link or our [Support Center](https://support.playinzoi.com/)

- Which lot in Cahaya did it happen to? Please let us know the “address” (shown in the upper left corner of your screen)
- What does the pop-up message say? If possible, please provide a screenshot here
- Can you please check if the mods you listed as removed are not in the game folder anymore? Here’s how to do that:

> [@crashing when coming out of mods menu](https://forum.playinzoi.com/t/topic/4038/6):
>
> Documents\inZOI\Mods
> 
> There will be a numbered folder in this folder and all of your mods (from in-game downloading) are in there except ones that you may have manually installed which will be:
> 
> C:\Program Files (x86)\Steam\steamapps\common\inZOI\BlueClient\Content\Paks~mods
> 
> You can pull the folders (or files) out from there.

Thank you in advance 😀 🙏