# Smart Zoi Crashes my Game **URL:** \ **Category:** Bug Reports\ **Tags:** smartzoi, fixed\ **Created:** [March 21, 2026, 7:43pm UTC](https://forum.playinzoi.com/t/topic/10888 "2026-03-21T19:43:18Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![davinneca](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/davinneca/32/21864_2.png) [@davinneca](https://forum.playinzoi.com/u/davinneca)\ **Post date:** [March 21, 2026, 7:43pm UTC](https://forum.playinzoi.com/t/topic/10888/1 "2026-03-21T19:43:18Z")
> - **Game Version** : 20260223.10574.W > > - **Platform** : Steam Windows > > - **Hardware Specifications & Operating System** : **AMD Ryzen 7 9800X3D 32GB RAM, Radeon™ RX 9070 XT 16GB VRAM, 2TB** - Details: I turned it off since it causes my game crashing and not opening during loading the save file new or existing. I don’t have a problem with it until today. ---
**Author:** ![HeinziDerHeld](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/heinziderheld/32/4787_2.png) [@HeinziDerHeld](https://forum.playinzoi.com/u/HeinziDerHeld)\ **Post date:** [March 21, 2026, 8:03pm UTC](https://forum.playinzoi.com/t/topic/10888/2 "2026-03-21T20:03:49Z")
Thank you for reporting this. I assume with SmartZoi off the game is working fine? 🤔 ---
**Author:** ![davinneca](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/davinneca/32/21864_2.png) [@davinneca](https://forum.playinzoi.com/u/davinneca)\ **Post date:** [March 21, 2026, 8:24pm UTC](https://forum.playinzoi.com/t/topic/10888/3 "2026-03-21T20:24:35Z")
Yes. I’ve been fixing it for so many hours and it’s working perfectly fine now with Smart Zoi turned off. Maybe it’s the latest update of the AMD drivers or something. ---
**Author:** ![itsmechiie7](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/itsmechiie7/32/12306_2.png) [@itsmechiie7](https://forum.playinzoi.com/u/itsmechiie7)\ **Post date:** [March 21, 2026, 11:46pm UTC](https://forum.playinzoi.com/t/topic/10888/4 "2026-03-21T23:46:36Z")
Hello, Just to make sure are you running it on the dedicated gpu? While the ARs kindly look into this, I wanted to say that your specs seem pretty strong so maybe this is an issue that the new engine caused, in case you are playing in the UE5.6 beta, but you can still try: - **Update GPU drivers:** Especially important for **brand-new GPUs** like RX 9070 XT. - **Verify Steam files:** Steam → Properties → Installed Files → Verify integrity. - **Clear game cache:** Common folder people delete: ```auto C:\Users\USERNAME\AppData\Local\inZOI\Saved ``` Also, maybe you could move this thread to Bug Reports! ---
**Author:** ![davinneca](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/davinneca/32/21864_2.png) [@davinneca](https://forum.playinzoi.com/u/davinneca)\ **Post date:** [March 22, 2026, 12:45am UTC](https://forum.playinzoi.com/t/topic/10888/5 "2026-03-22T00:45:56Z")
Okay I will do that. My driver is up to date. I am not using it on beta since I want to use mods. I tested it out the beta just once then revert to it’s original. ---
**Author:** ![davinneca](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/davinneca/32/21864_2.png) [@davinneca](https://forum.playinzoi.com/u/davinneca)\ **Post date:** [March 22, 2026, 1:27am UTC](https://forum.playinzoi.com/t/topic/10888/6 "2026-03-22T01:27:35Z")
I tried next engine version just now without any mods and still crashed with Smart Zoi On. Once I turned it off it’s fine again. ---
**Author:** ![HeinziDerHeld](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/heinziderheld/32/4787_2.png) [@HeinziDerHeld](https://forum.playinzoi.com/u/HeinziDerHeld)\ **Post date:** [March 22, 2026, 4:45am UTC](https://forum.playinzoi.com/t/topic/10888/7 "2026-03-22T04:45:15Z")
Thank you so much for testing every suggestion right away. This truly helps 🙏 Would you please upload one of the older save files your tried to load with SmartZoi active? I’d like to try to reproduce your bug in all possible ways. Since I haven’t used SmartZoi frequently yet, I’ll try it with my various saves too of course. ---
**Author:** ![davinneca](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/davinneca/32/21864_2.png) [@davinneca](https://forum.playinzoi.com/u/davinneca)\ **Post date:** [March 22, 2026, 2:22pm UTC](https://forum.playinzoi.com/t/topic/10888/8 "2026-03-22T14:22:28Z")
[20260322-142057.zip](https://forum.playinzoi.com/uploads/short-url/6NIoweZG8p9tC4qKrD6KX9Zbop3.zip) (8.5 MB) When there is Smart Zoi On there is no sound during loading when it is about to be on live mode. On Smart Zoi Off during loading and when I hear a sound already that sounds like “Execute” for a property I know I can open it. This is the save file for Smart Zoi Off. I can’t open the live mode when it’s ON, how will I save it? It always crashes whenever I try to open it with Smart Zoi On so it’s not on the save file. ---
**Author:** ![davinneca](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/davinneca/32/21864_2.png) [@davinneca](https://forum.playinzoi.com/u/davinneca)\ **Post date:** [March 22, 2026, 2:54pm UTC](https://forum.playinzoi.com/t/topic/10888/9 "2026-03-22T14:54:03Z")
I uninstall and reinstall the inZOI just now with a clean slate and it crashed with Smart Zoi ON, OFF and it’s fine again. ---
**Author:** ![oscarquintero33](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/oscarquintero33/32/64_2.png) [@oscarquintero33](https://forum.playinzoi.com/u/oscarquintero33)\ **Post date:** [March 22, 2026, 8:09pm UTC](https://forum.playinzoi.com/t/topic/10888/10 "2026-03-22T20:09:48Z")
Thank you!!! Solved my issue as well! I’ll leave it off for now ---
**Author:** ![creativebystander](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/creativebystander/32/71_2.png) [@creativebystander](https://forum.playinzoi.com/u/creativebystander)\ **Post date:** [March 26, 2026, 4:11pm UTC](https://forum.playinzoi.com/t/topic/10888/11 "2026-03-26T16:11:56Z")
Having the same issue. Smart Zoi was working just fine, now the game crashes on loading any save file. Turning off Smart Zoi fixes it. I’m also on an AMD card (RX 9070 XT). I tried rolling back the latest driver update, but it did not help. ☹ ---
**Author:** ![Moskou](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/moskou/32/71_2.png) [@Moskou](https://forum.playinzoi.com/u/Moskou)\ **Post date:** [March 26, 2026, 10:57pm UTC](https://forum.playinzoi.com/t/topic/10888/12 "2026-03-26T22:57:34Z")
i’m also on an AMD card (RX 9060 XT), experiencing the same issue even today after the new update! ---
**Author:** ![Tokasur](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/tokasur/32/67_2.png) [@Tokasur](https://forum.playinzoi.com/u/Tokasur)\ **Post date:** [March 29, 2026, 7:00pm UTC](https://forum.playinzoi.com/t/topic/10888/13 "2026-03-29T19:00:22Z")
Same problem since the last game update, whereas before it worked perfectly rx 9060xt 16GB Please fix the problem or refund us for the game. ---
**Author:** ![brad](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/brad/32/68_2.png) [@brad](https://forum.playinzoi.com/u/brad)\ **Post date:** [March 31, 2026, 3:27pm UTC](https://forum.playinzoi.com/t/topic/10888/14 "2026-03-31T15:27:22Z")
Getting this with an RX 7900 XTX as well, I notice that using AI Build in build mode also gives a CTD. Would be nice to get an acknowledgement from the team about this issue ---
**Author:** ![polkacat99](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/polkacat99/32/9134_2.png) [@polkacat99](https://forum.playinzoi.com/u/polkacat99)\ **Post date:** [April 1, 2026, 6:48am UTC](https://forum.playinzoi.com/t/topic/10888/15 "2026-04-01T06:48:08Z")
> - **Game Version** : > > - **Platform** : (Steam windows / Steam Mac / Mac) steam windows > > - **Mods** : (Choose one: never used / removed / active) > 📍If you have used mods before, please list them: never used > > - **Hardware Specifications & Operating System** (OS version, CPU, GPU, RAM, storage…): windows 11, amd ryzen 7 8700F 32gb ram, RTX 4060ti > > - **Steps to Reproduce:** - **Please provide the entire save file(s) from the date when the issue occurred.** 📍 Instruction: [How to Send User Files to The inZOI Team (Updated)](https://forum.playinzoi.com/t/how-to-send-user-files-to-the-inzoi-team-updated/57) - **Details:** 📍 Please share the date, error message, or screenshots/videos for issue verification. So i’ve posted a report yesterday where my game began freezing and became unresponsive. I’ve finally managed to track it down to smartzoi. I’ve been using it just fine since release last year, but yesterday it randomly started crashing my game. It might have to do something with drivers since i’ve updated my drivers yesterday to the latest version and have finally made the connection Nvidia driver version is 529.97 ---
**Author:** ![KenethG](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/kenethg/32/11280_2.png) [@KenethG](https://forum.playinzoi.com/u/KenethG)\ **Post date:** [April 1, 2026, 6:57am UTC](https://forum.playinzoi.com/t/topic/10888/16 "2026-04-01T06:57:42Z")
Hello @polkacat99, I’ve merged your post into this thread since it relates to the same issue. Thanks! 🙂 ---
**Author:** ![AR\_Luna](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_luna/32/11186_2.png) [@AR\_Luna](https://forum.playinzoi.com/u/AR_Luna)\ **Post date:** [April 2, 2026, 2:25am UTC](https://forum.playinzoi.com/t/topic/10888/17 "2026-04-02T02:25:09Z")
Hello everyone (@here), We are sorry for the inconvenience. If the issue is still happening, could you please provide files stated below so that we can check on the issue? - DxDiag Report (Windows) - Crash Dump Files > [@How to Send User Files to The inZOI Team (Updated)](https://forum.playinzoi.com/t/topic/57/1): > > ### **DxDiag Report (Windows)** > > - Windows: Press [Windows+R], type [dxdiag], and click [Save All Information]. > > ### **Crash Dump Files** > > - Windows: C:\Program Files (x86)\Steam\steamapps\common\inZOI\BlueClient\Saved\Crashes > - MAC (Steam): Users{UserName}\Library\Application Support\UnrealEngine\5.4\Saved\Crashes > - MAC (App Store): Users{UserName}\Library\Containers\com.krafton.inzoi\Data\Library\Application Support\UnrealEngine\5.4\Saved\Crashes Instructions can be found here: [How to Send User Files to The inZOI Team (Updated)](https://forum.playinzoi.com/t/how-to-send-user-files-to-the-inzoi-team-updated/57) Thank you. ---
**Author:** ![polkacat99](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/polkacat99/32/9134_2.png) [@polkacat99](https://forum.playinzoi.com/u/polkacat99)\ **Post date:** [April 2, 2026, 3:15am UTC](https://forum.playinzoi.com/t/topic/10888/18 "2026-04-02T03:15:44Z")
I don’t have a “saved” folder inside my “blueclient” folder, but then again, smartzoi didn’t really crash my game but made it freeze indifinetily. [DxDiag.txt](https://forum.playinzoi.com/uploads/short-url/iNM4kOD13n5chqipwRfJLGA2Rhw.txt) (127.4 KB) ![Screenshot 2026-04-01 231207](https://europe1.discourse-cdn.com/krafton/original/2X/4/4486b2d152f2b305f7618fa8f02ca699cae08458.png) ---
**Author:** ![Moskou](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/moskou/32/71_2.png) [@Moskou](https://forum.playinzoi.com/u/Moskou)\ **Post date:** [April 2, 2026, 3:19am UTC](https://forum.playinzoi.com/t/topic/10888/19 "2026-04-02T03:19:48Z")
No ”saved” folder either [DxDiag.txt](https://forum.playinzoi.com/uploads/short-url/8WeXtNUPIPmYAtX88UCVjcpsSg4.txt) (93.5 KB) ![Screenshot_174](https://europe1.discourse-cdn.com/krafton/original/2X/0/09016e4b0a7b2a218557db9911d5a6a711e02795.png) ---
**Author:** ![GwynnZoi](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/gwynnzoi/32/67_2.png) [@GwynnZoi](https://forum.playinzoi.com/u/GwynnZoi)\ **Post date:** [April 2, 2026, 4:02am UTC](https://forum.playinzoi.com/t/topic/10888/20 "2026-04-02T04:02:49Z")
My game has been freezing frequently since the last hotfix. I use task manager to kill the game. I tried turning Smartzoi off just now and I played for 15 min before the game froze again [DxDiag.txt](https://forum.playinzoi.com/uploads/short-url/czICcTqtYVwnISVTXFTugcklWOm.txt) (115.4 KB) . I have never used mods and this is a new save game. I also have no Saved folder under BlueClient. I’m editing this because I think the only time my game froze was when I had Smartzoi turned on. I did realize that I could ctrl-alt-del and bring up task manager and then my game would unfreeze and I could go back to it and keep playing. I tried turning off Frame Generation and played for over an hour without the game freezing so that seems to be working. [Next page](https://forum.playinzoi.com/t/topic/10888.md?page=2)