The character creation interface cannot open the canvas

Technical Help
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  • Game Version：20260331.11481.w

  • Platform： Steam windows

  • Mods:：never used

  • Hardware Specifications & Operating System ：Windows 25H2 26200.8039 CPU：AMD R7 5700X3D GPU：NVDIA 4060 8G RAM：32G storage：1T

  • Issue Date：4/5/2026

  • Error Message：no

  • Details： When starting a new game and creating character information, the Canvas cannot be opened. It can be opened on the main interface, and login to Canvas works normally, but the character customization data within Canvas cannot be downloaded properly.
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