Game Crashes when importing textures and canvas downloads

Bug Reports
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1

  • Game Version: 20260408.11660.W

  • Platform: (Steam windows / Steam Mac / Mac) Windows/Steam

  • Mods: (Choose one: never used / removed / active)
    :round_pushpin:If you have used mods before, please list them: I have, but have removed when having this issue.

  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storageā€¦): Device name Nicki
    Processor Intel(R) Coreā„¢ Ultra 7 265F (2.40 GHz)
    Installed RAM 32.0 GB (31.7 GB usable)
    Device ID 16934D4E-736D-4882-AA9E-042118636C50
    Product ID 00342-21533-40267-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display

  • Steps to Reproduce: Game randomly crashes when importing personal made textures. Also crashes when downloading an item on Canvas that has ā€œextraā€ items to download from Curseforge.

  • Please provide the entire save file(s) from the date when the issue occurred.
    :round_pushpin: Instruction: How to Send User Files to The inZOI Team (Updated)

  • Details:
    :round_pushpin: Please share the date, error message, or screenshots/videos for issue verification.

  • There is nothing to verify. The game instantly crashes when trying to upload a custom texture.

    20260331-170530.usvx (6.3 MB)

1 Like
2

Hello @nickiulrich,
We are sorry for the inconvenience.

It would be helpful if you could share the number of textures you currently have, along with the image file you were trying to import. Thank you in advance.

3

Itā€™s pretty much every single texture. This was the last one. I removed the majority of textures that I had saved, deleted all saves, started over, etc. I currently have 19 textures in my current game. Never had this issues before.

175_interior ceiling tiles panel texture-seamless
175_interior ceiling tiles panel texture-seamless1024Ɨ1024 429 KB

1 Like
4

Any update on this? Iā€™ve tried with no mods, etc but still happening. Makes it impossible to play when Iā€™m a builder and share my works on Canvas. Also just tried importing textures through character creation and they did not crash the game. However, clothing items would randomly revert back to their base texture causing me to have to repeatedly change it back.

1 Like