# Relationship change causes game crash followed by blue screen **URL:** \ **Category:** Technical Help\ **Tags:** crash, windows, steam\ **Created:** [April 11, 2026, 12:52am UTC](https://forum.playinzoi.com/t/topic/11641 "2026-04-11T00:52:53Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![llmatt](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/llmatt/32/68_2.png) [@llmatt](https://forum.playinzoi.com/u/llmatt)\ **Post date:** [April 11, 2026, 12:52am UTC](https://forum.playinzoi.com/t/topic/11641/1 "2026-04-11T00:52:54Z")
> - **Game Version** : > > - **Platform** : (Steam windows / Steam Mac / Mac) > > - **Mods** : (Choose one: never used / removed / active) > šŸ“If you have used mods before, please list them: > > - **Hardware Specifications & Operating System** (OS version, CPU, GPU, RAM, storageā€¦): > > - Issue Date: > > - Error Message: - Details: Hi! Iā€™m reporting a bug Iā€™ve had for a while now. I just tested the game with the patch from April 10th, 2026, itā€™s still present. The game is not fully playable for me at the moment because a major function of ZOI relationship building crashes my game. **When I choose to change a relationship** **between ZOIs** via interacton, **the game crashes**. I almost always get blue screen. In rare cases I donā€™t and if I try to run the game again, this message pops up: ā€œThe game may not run due to limited graphics performance. Your graphics card does not fully support required DirectX 12 features.ā€ All my drivers are up-to-date. Let me know if I can add any more information that would help. * * * - Platform: Steam - Mods: The same happens with or without mods. When I have mods on, itā€™s create ZOI mods only. I donā€™t play with mods that change the mechanics of the game. - Hardware Specifications & Operating System: - Operating System: Windows 11 - RAM: 16,0 GB - CPU: 13th Gen Intel(R) Coreā„¢ i7-13620H (2.40 GHz) [UECC-20260409.11688.W-268324-D6D63F224D5B400DB387A79A0EF7E4B4\_0000.zip](https://forum.playinzoi.com/uploads/short-url/caXI8lrtZeBMy6zfy7ZHAtOuKyT.zip) (390.8 KB) ---
**Author:** ![HeinziDerHeld](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/heinziderheld/32/4787_2.png) [@HeinziDerHeld](https://forum.playinzoi.com/u/HeinziDerHeld)\ **Post date:** [April 11, 2026, 1:33am UTC](https://forum.playinzoi.com/t/topic/11641/2 "2026-04-11T01:33:14Z")
Hey there, welcome to the inZOI forum! I noticed that your driver date is 17.3.2026, even though the newest NVIDIA Game Ready Driver released on 24.3.2026. Can you please check if this update is available for your setup? ---
**Author:** ![llmatt](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/llmatt/32/68_2.png) [@llmatt](https://forum.playinzoi.com/u/llmatt)\ **Post date:** [April 11, 2026, 1:57am UTC](https://forum.playinzoi.com/t/topic/11641/3 "2026-04-11T01:57:01Z")
Yes, I have this version installed, not sure why it says 17. 3. 2026 in the previous message. This is what my NVIDIA app shows me: Up-to-date, Version 595.97 - Released Tue Mar 24, 2026. So the driver should be okay. ![screenshot](https://europe1.discourse-cdn.com/krafton/original/2X/4/4a0dc0189eef4d85afa1fe493e3f0a5c0154f971.png) ---
**Author:** ![HeinziDerHeld](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/heinziderheld/32/4787_2.png) [@HeinziDerHeld](https://forum.playinzoi.com/u/HeinziDerHeld)\ **Post date:** [April 11, 2026, 3:53am UTC](https://forum.playinzoi.com/t/topic/11641/4 "2026-04-11T03:53:05Z")
Alright, thatā€™s the latest one. Thanks for the clarification. Just wanted to make sure thatā€™s not part of the issue šŸ˜€ Can you try to verify the game files via the Steam settings for inZOI? If you havenā€™t done this before, hereā€™s a short guide: [How to verify your game viles via steam](https://forum.playinzoi.com/t/topic/7680) ---
**Author:** ![Carnel](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/carnel/32/12742_2.png) [@Carnel](https://forum.playinzoi.com/u/Carnel)\ **Post date:** [April 11, 2026, 5:40pm UTC](https://forum.playinzoi.com/t/topic/11641/5 "2026-04-11T17:40:30Z")
> [@llmatt](#): > > The same thing happens with mods and without them. When I have mods enabled, itā€™s only mods for creating ZOI Itā€™s quite possible that character creation mods still affect the animation during interactions, and thatā€™s whatā€™s causing the issues. Especially if itā€™s about modifying body shape rather than just custom clothing or hairstyles. And disabling mods might not completely remove them from the game either. There were some instructions posted here about ways to completely remove modifications, try the instructions from there. ---
**Author:** ![llmatt](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/llmatt/32/68_2.png) [@llmatt](https://forum.playinzoi.com/u/llmatt)\ **Post date:** [May 11, 2026, 8:29pm UTC](https://forum.playinzoi.com/t/topic/11641/6 "2026-05-11T20:29:35Z")
> [@HeinziDerHeld](#): > > Can you try to verify the game files via the Steam settings for inZOI? Sorry for the late reply, it got lost in my e-mail. I updated my drivers, I had a new update for GeForce Game Ready Driver (version 596.36). After the install was complete I restarted my laptop. Then I validated my game files: successfully validated. I opened the game again and I tried changing the relationship status in game to BFF. The game crashed my PC and restarted with the standard message: ā€œYour PC ran into a problemā€ā€¦ The issue unfortunately still persist. ---
**Author:** ![Moooody](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/moooody/32/17619_2.png) [@Moooody](https://forum.playinzoi.com/u/Moooody)\ **Post date:** [May 11, 2026, 8:37pm UTC](https://forum.playinzoi.com/t/topic/11641/7 "2026-05-11T20:37:54Z")
> [@llmatt](#): > > d the game again and I tried changing the relationship status in game to BFF. The game crashed my PC and restarted with the standard message: ā€œYour PC ran into a problemā€ā€¦ > > The issue unfortunately still persist. Hello, Honestly, I have a feeling this might be less of a relationship-system bug and more of a GPU / DX12 instability issue being triggered during those interactions. The biggest red flag to me is the BSOD and the DirectX warning afterwards, because that usually points to the graphics driver crashing rather than only the game itself. One thing I havenā€™t seen suggested yet is: - forcing the game to use only the RTX 4060 in Windows/NVIDIA settings - disabling Hardware Accelerated GPU Scheduling - clearing the DirectX shader cache: UE5 shader corruption can survive reinstalls. - updating the laptop BIOS UE5 games can get really weird with shader compilation and hybrid laptop GPUs, especially on 13th gen Intel systems. Relationship interactions might just be the thing triggering the instability. ---
**Author:** ![llmatt](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/llmatt/32/68_2.png) [@llmatt](https://forum.playinzoi.com/u/llmatt)\ **Post date:** [May 11, 2026, 8:58pm UTC](https://forum.playinzoi.com/t/topic/11641/8 "2026-05-11T20:58:51Z")
> [@HeinziDerHeld](#): > > Can you try to verify the game files via the Steam settings for inZOI? Iā€™ve seen another user ( link: [Screen goes black when choosing relationship status](https://forum.playinzoi.com/t/topic/7516) ) having the exact same issue as me on this forum ā€“ also exactly after relationship change. If it happens to multiple people triggered by the same action in the game, it seems likely that this is a bug rather than an isolated system issue. The outcome for both of us is the same too, restart of our devices. I have a newer machine than the person reporting the issue in the link above. The only similarities I see are that we are both using NVIDIA GeForce RTX models but I donā€™t think that in itself reveals much. Would uploading more crash reports help identify the issue better? Thanks for the suggestions, I will try to follow the step you provided. I will keep you updated. ---
**Author:** ![Moooody](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/moooody/32/17619_2.png) [@Moooody](https://forum.playinzoi.com/u/Moooody)\ **Post date:** [May 11, 2026, 9:50pm UTC](https://forum.playinzoi.com/t/topic/11641/9 "2026-05-11T21:50:03Z")
I think commenting on the other bug reports related to this issue and liking the comments will give the posts relevancy to potentially be picked up by the devs, but I would also send the report via support from the official website. This seems like a serious bug indeed, so I hope they take a good look at it. ---
**Author:** ![llmatt](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/llmatt/32/68_2.png) [@llmatt](https://forum.playinzoi.com/u/llmatt)\ **Post date:** [May 23, 2026, 11:23am UTC](https://forum.playinzoi.com/t/topic/11641/10 "2026-05-23T11:23:35Z")
Hereā€™s my update, Iā€™ve done these things: - forcing the game to use only the RTX 4060 in Windows/NVIDIA settings āœ… - disabling Hardware Accelerated GPU Scheduling āœ… - clearing the DirectX shader cache: UE5 shader corruption can survive reinstalls āœ… Iā€™ve updated my drivers again and tried the latest game update. It unfortunately hasnā€™t fixed my issue. After changing the relationship status to BFF it crashed again (but no blue screen this time ā€“ can be important to note). The only thing I havenā€™t done so far is updating the BIOS, that felt like a too big of a step if itā€™s potentially not a firmware issue but an in-game issue. Your suggestion to report it via support from the official website makes perfect sense, however Iā€™m not sure if I know where to find that. Can you direct me to a link where to report that? Or do I do that via Steam or some other platform? Thank you. (EDIT: I found another related post on here [Hard System crash on relationship action ā€” RTX 4060 laptop (Win11)](https://forum.playinzoi.com/t/topic/8500)) EDIT 2: I ended up updating my BIOS too, to the latest version downloaded from the official MSI website. I just tested the game gain and it still keeps crashing after relationship change. ---
**Author:** ![Wintour](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/wintour/32/64_2.png) [@Wintour](https://forum.playinzoi.com/u/Wintour)\ **Post date:** [May 28, 2026, 5:05am UTC](https://forum.playinzoi.com/t/topic/11641/11 "2026-05-28T05:05:53Z")
Iā€™ve had this happen about 4-5 times since I just came back to check out Inzoi a few days ago and started to realize that it might have been the relationship changes. So I looked online to see what I could find and found this post that matches my issue perfectly as well. So far itā€™s happened with both the friendship/confidant relationship change and also the romantic/lover interest relationship change. In both cases it is two male Zoiā€™s if that matters at all (have yet to try with a female Zoi). Iā€™m on an NVIDIA RTX 4070 and drivers are up-to-date. Also on Steam and have verified integrity of files. I donā€™t use any mods and have just downloaded creations from Canvas, but I did double-check my folder just in case. Cleared DirectX Shader Cache as well. Definitely open to try other stuff as needed, but figured Iā€™d chime in on this post as well since otherwise, the game has been running lovely with no other major noticeable issues. Will also copy and paste my rig detail specs below as I am admittedly not super knowledgeable when it comes to the ā€œmeatā€ of PCs since I had mine built by someone else, but here it is: NVIDIA system information report created on: 05/27/2026 22:03:08 NVIDIA App version: 11.0.7.247 Operating system: Microsoft Windows 11 Home, Version 10.0.26200 DirectX runtime version: DirectX 12 Driver: Game Ready Driver - 610.47 - Tue May 26, 2026 CPU: AMD Ryzen 7 7700X 8-Core Processor RAM: 32.0 GB Storage: SSD - 3.6 TB Graphics card GPU: NVIDIA GeForce RTX 4070 Direct3D feature level: 12\_1 CUDA cores: 5888 Graphics clock: 2475 MHz Resizable BAR: Yes Memory data rate: 21.00 Gbps Memory interface: 192-bit Memory bandwidth: 504.048 GB/s Total available graphics memory: 28250 MB System video memory: N/A Shared system memory: 15968 MB Dedicated video memory: 12282 MB GDDR6X Video BIOS version: 95.04.3e.c0.5c