# Unable to change appearance, game crashes

**URL:** <https://forum.playinzoi.com/t/topic/11840>\
**Category:** Bug Reports\
**Tags:** interaction\
**Created:** [April 18, 2026, 1:47pm UTC](https://forum.playinzoi.com/t/topic/11840 "2026-04-18T13:47:31Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![michelscarinee](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/michelscarinee/32/70_2.png) [@michelscarinee](https://forum.playinzoi.com/u/michelscarinee)\
**Post date:** [April 18, 2026, 1:47pm UTC](https://forum.playinzoi.com/t/topic/11840/1 "2026-04-18T13:47:31Z")

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> - **Game Version** :
> 
> - **Platform** : (Steam windows / Steam Mac / Mac)
> 
> - **Mods** : (Choose one: never used / removed / active)  
> 📍If you have used mods before, please list them:
> 
> - **Hardware Specifications & Operating System** (OS version, CPU, GPU, RAM, storage…):
> 
> - **Steps to Reproduce:**

- **Please provide the entire save file(s) from the date when the issue occurred.**  
📍 Instruction: [How to Send User Files to The inZOI Team (Updated)](https://forum.playinzoi.com/t/how-to-send-user-files-to-the-inzoi-team-updated/57)

- **Details:**  
📍 Please share the date, error message, or screenshots/videos for issue verification.

Whenever I try to change the appearance of my Zoi, the game crashes and shuts down.

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**Author:** ![HeinziDerHeld](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/heinziderheld/32/4787_2.png) [@HeinziDerHeld](https://forum.playinzoi.com/u/HeinziDerHeld)\
**Post date:** [April 18, 2026, 2:05pm UTC](https://forum.playinzoi.com/t/topic/11840/2 "2026-04-18T14:05:32Z")

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Hey there, thank you for reporting this. Could you please provide the required information (Game Version, Specs, etc.) like asked for in the report form you’ve left empty? That’d help the team to detect the bug faster 🙂