# Game crashes when trying to run it after the update. **URL:** \ **Category:** Technical Help\ **Tags:** crash, under\_investigation\ **Created:** [April 30, 2026, 1:12am UTC](https://forum.playinzoi.com/t/topic/12134 "2026-04-30T01:12:58Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![nataku797](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/nataku797/32/70_2.png) [@nataku797](https://forum.playinzoi.com/u/nataku797)\ **Post date:** [April 30, 2026, 1:12am UTC](https://forum.playinzoi.com/t/topic/12134/1 "2026-04-30T01:12:58Z")
> - **Game Version** : > > - **Platform** : Steam windows > > - **Mods** : active > šŸ“If you have used mods before, please list them: > > - **Hardware Specifications & Operating System** (OS version, CPU, GPU, RAM, storageā€¦): > > - **Steps to Reproduce:** - **Please provide the entire save file(s) from the date when the issue occurred.** šŸ“ Instruction: [How to Send User Files to The inZOI Team (Updated)](https://forum.playinzoi.com/t/how-to-send-user-files-to-the-inzoi-team-updated/57) - **Details:** šŸ“ Please share the date, error message, or screenshots/videos for issue verification. After the update, I cannot start a new game or continue an existing game. The game automatically closes whenever I click on ā€œNew Gameā€ or ā€œContinue.ā€ I thought there might be a problem with my files, so I deleted all my continue saves and tried to start a new game, but the same issue occurs. Even after deleting and restarting the game, the problem persists, and verifying the game file integrity doesnā€™t help either. I was really enjoying Inzoi, so please help me get the game working again. 慠慠 ---
**Author:** ![emily.melanson](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/emily.melanson/32/70_2.png) [@emily.melanson](https://forum.playinzoi.com/u/emily.melanson)\ **Post date:** [April 30, 2026, 1:40am UTC](https://forum.playinzoi.com/t/topic/12134/2 "2026-04-30T01:40:08Z")
- Details: I am new to the game. It has always run well until todays update (April 29th). I would try to load a previous save but then the game would kick me off, same as a new game. I disabled my mods, I tried redownloading AMD, I deleted and reinstalled both Steam & Inzoi but it still wouldnā€™t work. I went under verify the games files are installed correctly and didnā€™t seem to have any issues.. Anyone else have this problem or know how to fix it? ---
**Author:** ![HeinziDerHeld](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/heinziderheld/32/4787_2.png) [@HeinziDerHeld](https://forum.playinzoi.com/u/HeinziDerHeld)\ **Post date:** [April 30, 2026, 1:47am UTC](https://forum.playinzoi.com/t/topic/12134/3 "2026-04-30T01:47:22Z")
Thank you for reporting this. Please fill out the report form (left empty in your post), so the devs can find similarities faster. Thank you šŸ™ EDIT: Please also take a look at this thread and make sure SmartZoi is disabled, as it seems to cause some issues lately: [Smart Zoi Crashes my Game](https://forum.playinzoi.com/t/topic/10888) ---
**Author:** ![KenethG](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/kenethg/32/11280_2.png) [@KenethG](https://forum.playinzoi.com/u/KenethG)\ **Post date:** [April 30, 2026, 1:50am UTC](https://forum.playinzoi.com/t/topic/12134/4 "2026-04-30T01:50:13Z")
Hello @emily.melanson, Iā€™ve merged your post into this thread since it relates to the same issue. Thanks! šŸ™‚ ---
**Author:** ![nataku797](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/nataku797/32/70_2.png) [@nataku797](https://forum.playinzoi.com/u/nataku797)\ **Post date:** [April 30, 2026, 4:51am UTC](https://forum.playinzoi.com/t/topic/12134/5 "2026-04-30T04:51:27Z")
Smart Joy is off, but the game still auto-closes when starting a new game. - **Game Version** : 26.04.29 Update Completed - **Platform** : Steam Windows - **Mods** : Active šŸ“ Downloaded within Canvas - **Hardware Specifications and Operating System** (OS Version, CPU, GPU, RAM, Storageā€¦): - - Intel(R) Coreā„¢ i7-10700 CPU / NVIDIA GeForce RTX 3070 (8 GB) - **Date Issue Occurred** : 2026.04.29 - **Error Message** : None - **Details** : After the update, the game auto-closes when starting a new game. ---
**Author:** ![HeinziDerHeld](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/heinziderheld/32/4787_2.png) [@HeinziDerHeld](https://forum.playinzoi.com/u/HeinziDerHeld)\ **Post date:** [April 30, 2026, 3:42pm UTC](https://forum.playinzoi.com/t/topic/12134/6 "2026-04-30T15:42:01Z")
Thank you for the fast reply šŸ˜ƒ Can you please check if the in-game settings are properly adjusted to your system? After the v0.8.0 update. the settings have been reset. If you havenā€™t done anything like this before, itā€™d be best to start by setting them to ā€œvery lowā€ and then test if it still crashes. Once it launches without issues, you can start adjusting the settings a tad higher šŸ™‚ ---
**Author:** ![polkacat99](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/polkacat99/32/9134_2.png) [@polkacat99](https://forum.playinzoi.com/u/polkacat99)\ **Post date:** [May 1, 2026, 1:07am UTC](https://forum.playinzoi.com/t/topic/12134/7 "2026-05-01T01:07:55Z")
> - **Game Version** : > > - **Platform** : (Steam windows / Steam Mac / Mac) steam windows > > - **Mods** : (Choose one: never used / removed / active) > šŸ“If you have used mods before, please list them: never used > > - **Hardware Specifications & Operating System** (OS version, CPU, GPU, RAM, storageā€¦):windows 11. amd ryzen 7 8700F, RTX 4060ti, 32GB RAM > > - **Steps to Reproduce:** - **Please provide the entire save file(s) from the date when the issue occurred.** šŸ“ Instruction: [How to Send User Files to The inZOI Team (Updated)](https://forum.playinzoi.com/t/how-to-send-user-files-to-the-inzoi-team-updated/57) - **Details:** šŸ“ Please share the date, error message, or screenshots/videos for issue verification. latest hotfix messed up a lot of stuff. graphics look worse, and ghosting is back. likewise, game is charshing even though it was completely fine earlier ---
**Author:** ![dasein](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/dasein/32/17547_2.png) [@dasein](https://forum.playinzoi.com/u/dasein)\ **Post date:** [May 1, 2026, 3:24am UTC](https://forum.playinzoi.com/t/topic/12134/8 "2026-05-01T03:24:08Z")
> - **Game Version** : > > - **Platform** : (Steam windows / Steam Mac / Mac) > > - **Mods** : (Choose one: never used / removed / active) > šŸ“If you have used mods before, please list them: > > - **Hardware Specifications & Operating System** (OS version, CPU, GPU, RAM, storageā€¦): > > - Issue Date: > > - Error Message: - Details: Hi! The game still crashes after Hotfix 8. It closes without error messages when trying to load a save or start a new game. This happens even when enabling and disabling mods, changing graphics, or repairing Steam files. The previous version from 2026-03-26 is working. System specifications: Steam Mods used Windows 10 AMD Ryzen 5800 x NVIDIA GeForce 3070 32GB RAM 1TB SSD ---
**Author:** ![KenethG](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/kenethg/32/11280_2.png) [@KenethG](https://forum.playinzoi.com/u/KenethG)\ **Post date:** [May 1, 2026, 3:31am UTC](https://forum.playinzoi.com/t/topic/12134/9 "2026-05-01T03:31:21Z")
Hello @polkacat99, Iā€™ve merged your post into this thread since it relates to the same issue. Thanks! šŸ™‚ ---
**Author:** ![KenethG](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/kenethg/32/11280_2.png) [@KenethG](https://forum.playinzoi.com/u/KenethG)\ **Post date:** [May 1, 2026, 3:45am UTC](https://forum.playinzoi.com/t/topic/12134/10 "2026-05-01T03:45:13Z")
Hello @dasein, Iā€™ve merged your post into this thread since it relates to the same issue. Thanks! šŸ™‚ ---
**Author:** ![dasein](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/dasein/32/17547_2.png) [@dasein](https://forum.playinzoi.com/u/dasein)\ **Post date:** [May 1, 2026, 3:54am UTC](https://forum.playinzoi.com/t/topic/12134/11 "2026-05-01T03:54:42Z")
Hi there! The problem was resolved when I launched the game in fullscreen mode instead of borderless windowed mode. I also lowered the Nvidia settings. Idk what of this action helped but for now it works \<3 ---
**Author:** ![blondebarbiebubbles](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/blondebarbiebubbles/32/71_2.png) [@blondebarbiebubbles](https://forum.playinzoi.com/u/blondebarbiebubbles)\ **Post date:** [May 1, 2026, 7:39am UTC](https://forum.playinzoi.com/t/topic/12134/12 "2026-05-01T07:39:24Z")
(post deleted by author) ---
**Author:** ![dasein](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/dasein/32/17547_2.png) [@dasein](https://forum.playinzoi.com/u/dasein)\ **Post date:** [May 1, 2026, 5:59pm UTC](https://forum.playinzoi.com/t/topic/12134/13 "2026-05-01T17:59:58Z")
Hi! Some update: after restart PC it dosent work anymore. No idea why but for now I have the same problem ---
**Author:** ![battycat65](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/battycat65/32/65_2.png) [@battycat65](https://forum.playinzoi.com/u/battycat65)\ **Post date:** [May 1, 2026, 6:53pm UTC](https://forum.playinzoi.com/t/topic/12134/14 "2026-05-01T18:53:41Z")
I am having the same issue, cannot open a saved game, cannot start a new game, just crashes with no error message, I have a top spec gaming machine only 6 months old, more than meets the specs, nothing I do seems to fix the issue, please help, this has only been happening since the last update ---
**Author:** ![dasein](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/dasein/32/17547_2.png) [@dasein](https://forum.playinzoi.com/u/dasein)\ **Post date:** [May 1, 2026, 8:24pm UTC](https://forum.playinzoi.com/t/topic/12134/15 "2026-05-01T20:24:22Z")
Can we get any info after 2 days ? ---
**Author:** ![nicolenc82](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/nicolenc82/32/64_2.png) [@nicolenc82](https://forum.playinzoi.com/u/nicolenc82)\ **Post date:** [May 1, 2026, 9:10pm UTC](https://forum.playinzoi.com/t/topic/12134/16 "2026-05-01T21:10:30Z")
Same!! My game is doing the exact same thing. Yesterday, it was working fine. Today, it just started crashing everytime I tried to go to a save file or build mode. ---
**Author:** ![irishtomboy13](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/irishtomboy13/32/65_2.png) [@irishtomboy13](https://forum.playinzoi.com/u/irishtomboy13)\ **Post date:** [May 2, 2026, 1:00am UTC](https://forum.playinzoi.com/t/topic/12134/17 "2026-05-02T01:00:50Z")
Iā€™m having the same issue! It wasnā€™t working for me yesterday, so I tried today and still having the same issue. Thereā€™s no indication itā€™s going to crash, as everything in the mods menu and loading screen works smoothly. Then it crashes when trying to load or create a game. ---
**Author:** ![Samuriko](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/samuriko/32/15564_2.png) [@Samuriko](https://forum.playinzoi.com/u/Samuriko)\ **Post date:** [May 2, 2026, 1:31am UTC](https://forum.playinzoi.com/t/topic/12134/18 "2026-05-02T01:31:15Z")
> [@polkacat99](#): > > latest hotfix messed up a lot of stuff. graphics look worse, and ghosting is back. I thought it was just meā€¦ thankfully I only had one crash in 6 hours but I felt something was off. Okay so itā€™s not on my side and I can stop pulling hair about the graphics. ---
**Author:** ![AR\_Luna](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_luna/32/11186_2.png) [@AR\_Luna](https://forum.playinzoi.com/u/AR_Luna)\ **Post date:** [May 2, 2026, 2:38am UTC](https://forum.playinzoi.com/t/topic/12134/19 "2026-05-02T02:38:02Z")
Hello everyone (@here), We are sorry for the inconvenience. It would be a great help if you could send DxDiag Report (Windows) and Crash Dump Files here in this post. Also, if you used any mods, please tell us the name or canvas link of the mods. > [@How to Send User Files to The inZOI Team (Updated)](https://forum.playinzoi.com/t/topic/57/1): > > ### **DxDiag Report (Windows)** > > - Windows: Press [Windows+R], type [dxdiag], and click [Save All Information]. > > ### **Crash Dump Files** > > - Windows: C:\Users\ [UserName] \AppData\Local\BlueClient\Saved\Crashes > - MAC (Steam): Users\ [UserName] \Library\Application Support\UnrealEngine\5.4\Saved\Crashes > - MAC (App Store): Users\ [UserName] \Library\Containers\com.krafton.inzoi\Data\Library\Application Support\UnrealEngine\5.4\Saved\Crashes Instructions can be found here: [How to Send User Files to The inZOI Team (Updated)](https://forum.playinzoi.com/t/how-to-send-user-files-to-the-inzoi-team-updated/57) Thank you. ---
**Author:** ![dasein](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/dasein/32/17547_2.png) [@dasein](https://forum.playinzoi.com/u/dasein)\ **Post date:** [May 2, 2026, 3:01am UTC](https://forum.playinzoi.com/t/topic/12134/20 "2026-05-02T03:01:37Z")
> [@How to Send User Files to The inZOI Team (Updated)](https://forum.playinzoi.com/t/topic/57/1): > > dxdiag [DxDiag.txt](https://forum.playinzoi.com/uploads/short-url/4TUhV2w9n2SjGS39FhizrICSygv.txt) (100.1 KB) Hi there! [Next page](https://forum.playinzoi.com/t/topic/12134.md?page=2)