In-game Canvas button does nothing, and Canvas Scheduled Downloads are not processed in-game

[margot_0011]

game_88849_2026.06.05-05.40.30.670.log (3.0 KB)

game_88849_2026.06.05-05.47.05.470.log (3.0 KB)

game_88849_2026.06.05-06.16.58.301.log (3.0 KB)

game_88849_2026.06.05-06.25.49.398.log (3.0 KB)

game_88849_2026.06.05-06.44.14.110.log (3.0 KB)

game_88849_2026.06.05-07.19.45.882.log (3.0 KB)

SteamDiagnostics.log (623 字节)

Game Version:Latest Steam version as of June 5, 2026
Steam AppID: 2456740

• Platform: (Steam windows / Steam Mac / Mac) Steam Windows

• Mods: (Choose one: never used / removed / active)
  If you have used mods before, please list them:

• If you have used mods before, please list them:

• I previously installed the following CurseForge mods, but I disabled mods in-game and the issue still occurred:

• - MH Free Meow Store (0 Donut)

• - MH Instant Max Skill Leveling

• - MH Instant Max Skill For Child and Toddler

• - MH Instant Programming

• - MH Instant Music

• - MH Instant Writing

• Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):OS: Windows 10 version 10.0.19045
  Default browser: Chrome
  Game install path: D:\SteamLibrary\steamapps\common\inZOI

• Issue Date:June 5, 2026

• Error Message:No error message is shown.

• Details:The in-game Canvas button does nothing when clicked. No external browser opens, no Canvas window appears, and no error popup is shown.

  Canvas itself works normally outside the game:

  • https://canvas.playinzoi.com/ opens normally in Chrome.
  • Running https://canvas.playinzoi.com/ via Win + R also opens Chrome correctly.
  • My KRAFTON account is linked to Steam.

  I also scheduled downloads from the Canvas website, but when I launched inZOI, the scheduled items were not downloaded automatically.

  Troubleshooting already tried:

  1. Verified Steam game files successfully.
  2. Disabled VPN and tried again.
  3. Disabled in-game mods and tried again.
  4. Changed default browser to Chrome and tried again.
  5. Restarted Steam and the game.
  6. Renamed/reset D:\我的文档\inZOI\SaveGames\Save_CFCoreUI.sav and tried again.
  7. Checked Tencent PC Manager / security software and did not find any blocked inZOI-related files.
  8. Monitored the system while clicking the Canvas button in-game. No new browser, EpicWebHelper, or Canvas-related process appeared.

  Local logs:
  The latest CFCore log only shows initialization / SetSettings entries. There are no entries indicating that the scheduled download queue was fetched, and no “Starting download” entries for Canvas creations.

  This looks like the inZOI client is not triggering the Canvas request or not receiving/processing the Canvas scheduled download queue, even though Canvas works normally in Chrome and the KRAFTON account is linked to Steam.

  Possible related question:
  Could this be related to the in-game account/session/UID not being loaded correctly?

  
  

[U_9QX3]

Has your issue been resolved? I’m currently experiencing almost the exact same problem as you.