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Game Version: 20260727.14099.w
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Platform: Steam windows
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Mods: (Choose one: removed
If you have used mods before, please list them:
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Hardware Specifications & Operating System (GPU: AMD Radeon RX 9070 XT
CPU: AMD Ryzen 7 7800X3d, RAM: 32gb)
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Steps to Reproduce:
Hi! Unfortunately I had to wipe out my hard drive to allow for a reimaging of my corrupted OS. I was able to back up my previous inzoi folder beforehand. I started off placing my save and mod folders back in my game, and they are working fine in my game, however, my canvas items appear to be missing or halfway placed in my game. For example, the outfits I had on my zois are all white, with no textures.
I’ve tried to redownload the items, but it tells me the items are already in my game. Same with the homes. The clothing canvas items appear as question mark symbols and when I click on them nothing happens.
I was wondering if I should just place my entire backed up iNZOI folder and overwrite the new iNZOI folder to get my canvas items back as well? Will this help place the files back from canvas or should i just delete all the question mark symboled items in CAZ and try to redownload them again?
Thank you for your help!
Hi @theylovesteez 
: Well, I’m not sure what your problem could be, but I just formatted my computer, and like you did, I made a backup of the Inzoi folder from my documents. I don’t have any mods.
Once I reinstalled Inzoi on the computer, I moved the “creations” folder into the new Inzoi folder in my documents. In that folder there are five other subfolders with my outfits, my textures, custom furniture, and houses.
I also moved my my3dprinted folder into the Inzoi folder because I have some objects there.
The saves seemed to be in the cloud and Inzoi installed them automatically, because I hadn’t done it and they’re all there.
In the game I see everything fine, the outfits have their textures, so I’d say that in principle it’s not necessary to replace the entire Inzoi folder, just our stuff.
But from what you’re saying it seems like you might have some conflict with the textures and downloads, which I’m not sure what could be causing… 
hey there! thank you for your reply. yeah I am glad to hear that you also backed up your files!!
i’m just so particular about this game i dont want any wrong move to mess everything up 
I didn’t copy the whole creations folder; I was too nervous lol. I’ll try that since it worked for you!! I also don’t think I copied the contents of the 3d printed folder. I just plan to overwrite everything. i’ll definitely circle back once i’ve done that and hopefully everything gets right back to normal!
im hoping that by adding those folders that will fix the downloading conflict. my game is saying the canvas items are there though, thats the only weird part 
I hope it goes well @theylovesteez 
, one thing I’d correct: the folder for the AI objects (or glb) is Aigenerated and inside it is the My3dprinted folder.
When we back up the Inzoi folder from my documents, all those folders are inside. When we reinstall inzoi at first those folders will be missing, because we don’t have new custom content yet, but I pasted my folders directly and it worked for me.
I think those folders could also be generated first from the game (by making some creation or downloading it) and then paste only the files into them, however you prefer.
I’m leaving you a couple of photos because with the forum translation I’m not sure if I’m explaining myself well 
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Sorry 
, the thing about “canvas” giving you those messages is really strange. Let’s see if you can sort it out and let us know, or maybe someone else can help you better than I can.
*I do generally recommend to everyone that you make copies of the My Documents/Inzoi folder regularly, even if you’re not going to reformat, that way you’ll always have a backup of your stuff.
Good luck
oh sorry again @theylovesteez I’ve seen that the folder where downloaded canvas clothing is saved is the canvas folder (sorry, I had missed it because I don’t download) Although we’ll still need to have a copy anyway.
ugh what a brain
Thank you so much! I’m going to try this! I also had to make sure my OneDrive is syncing all the way, I’ve had that cause issues before. I will definitely report back. I’m sure that copying those folders will help since thats the only part thats missing, my save files are fine thank God! 
hey @juegaterapia
UPDATE: ok so i have been busy and couldnt get on, but i was able to get screenshots of what im seeing.
i did copy over the backed up creations/canvas files (from before my hard drive was wiped) but still got a message about them being corrupted. i will attach the message. it seems ill have to delete them all and start downloading again. BUT before i do that, i am going to try to let one drive sync everything first because ive had that be an issue when it’s inbetween a sync and things aren’t fully downloaded. That has fixed it when certain files weren’t showing up before (if they were available online only, for example)
Any advice is welcomed
hey @theylovesteez 
well in principle I see you have it clear, do what the message tells you, and even if the model preview doesn’t show, I suppose you can delete them and download again. In any case, you can always delete the Documents/Canvas/MyAppearances folder, because when something new is downloaded, that type of folders are automatically recreated.
The corrupted object, the blue box if you can’t manage to delete it, I’ll leave you another post here to see if this works for you.
delete blue boxes >>
About OneDrive that’s fine, you know more about that than I do, I don’t know if someone can share their experience with you.
I don’t really use OneDrive, I have it disabled, I only have the Steam cloud which I’m not quite sure what it saves it comes enabled by default, Steam/Inzoi/Manage/Properties/General/SteamCloud :
hope you manage to recover everything, good luck
thank you so much, this was helpful and thank you for the link to the blue box tip ill just redownload everything from canvas again, i didnt kno if it was safe to delete the Documents/Canvas/MyAppearances folder, but now that i do, itll be a fresh start.
i appreciate your help! i hope you have a wonderful day! 
