# v0.10.0 SmartZoi Crashing Game (fellow players, please submit your files too!)

**URL:** <https://forum.playinzoi.com/t/topic/16377>\
**Category:** Technical Help\
**Tags:** windows, crash, never\_used\_mod, save\_load, steam\
**Created:** [September 4, 2026, 2:42pm UTC](https://forum.playinzoi.com/t/topic/16377 "2026-09-04T14:42:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![LazyTaco](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/lazytaco/32/66_2.png) [@LazyTaco](https://forum.playinzoi.com/u/LazyTaco)\
**Post date:** [September 4, 2026, 2:42pm UTC](https://forum.playinzoi.com/t/topic/16377/1 "2026-09-04T14:42:01Z")

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> - **Game Version** : 20260902.14983.W
> 
> - **Platform** : Steam windows
> 
> - **Mods** : never used
> 
> - **Hardware Specifications & Operating System** (OS version, CPU, GPU, RAM, storage…):
> 
> - **Steps to Reproduce:**
> 
> 1. Turn on SmartZoi
> 
> 2. Load into any save. Results in crash.
> 
> 3. With SmartZoi off, load into any save
> 
> 4. Activate SmartZoi while in Live Mode, then play for about 5-10 minutes, unpaused. Results in crash.

- **Please provide the entire save file(s) from the date when the issue occurred.**

- **Details:** I’m making this post as directed by the team on the Discord server. In short, my game crashes every time SmartZoi is activated.

## **If anyone else wants to submit their Crash Dump Files for the SmartZoi issue, here is how to find the files ⬇ The support portal didn’t let me upload .rar files, but it did accept .zip files, so keep that in mind when you’re compressing your crash folder!**

> [@How to Send User Files to The inZOI Team (Updated)](https://forum.playinzoi.com/t/topic/57/1):
>
> ### **Crash Dump Files**
> 
> - Windows: C:\Users\ [UserName] \AppData\Local\BlueClient\Saved\Crashes
> - MAC (Steam): Users\ [UserName] \Library\Application Support\UnrealEngine\5.6\Saved\Crashes
> - MAC (App Store): Users\ [UserName] \Library\Containers\com.krafton.inzoi\Data\Library\Application Support\UnrealEngine\5.6\Saved\Crashes
> 
> If you are unsure which file to include, please compress all related files and send them.
> 
> Please also make sure to send the full, unedited files. Partial or modified files may prevent proper investigation.
> 
> > ⚠ **Privacy Notice:**  
> > Some files—such as DxDiag reports, logs, or crash dumps—may contain system information including your Windows username or computer name. Please review the contents before uploading.

## **Remember to send in a DxDiag.txt file too. Here is how to create one ⬇**

> **[How do I create a DxDiag report?](https://support.playinzoi.com/hc/en-us/articles/44411785408537-How-do-I-create-a-DxDiag-report)**
>
> Create a DirectX Diagnostic Tool (DxDiag) report by following the steps below.
>  
> 1. Open the Run dialog box
> 
> Press \[Windows + R\] to open the Run dialog box.
> 
> 2. Enter the dxdiag command
> 
> Enter dxdi...

Thank you in advance to the team!

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**Author:** ![NovelistAnne](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/novelistanne/32/3884_2.png) [@NovelistAnne](https://forum.playinzoi.com/u/NovelistAnne)\
**Post date:** [September 4, 2026, 6:23pm UTC](https://forum.playinzoi.com/t/topic/16377/2 "2026-09-04T18:23:18Z")

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Same issue happened, here’s my crash file:

[UECC-20260902.14983.W-321788-661462E746E0F49D5217A5AEF8E6808B\_0000.zip](https://forum.playinzoi.com/uploads/short-url/1RamcEY3bpAIDXwYBInAvzPyXKH.zip) (594.3 KB)

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**Author:** ![LazyTaco](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/lazytaco/32/66_2.png) [@LazyTaco](https://forum.playinzoi.com/u/LazyTaco)\
**Post date:** [October 16, 2026, 4:57pm UTC](https://forum.playinzoi.com/t/topic/16377/3 "2026-10-16T16:57:52Z")

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@AR_Luna Hello! I am still experiencing this issue. None of the hotfixes or updates addressing the SmartZoi crashes since I made my report have stopped the crashing in my game. Now, instead of crashing 5 minutes after activating SmartZoi, it crashes instantly.

I am now on Windows Home 26H2. My OS and graphics card are up to date, and I still do not use mods. Please, is there any way I can get SmartZoi to work? It worked perfectly for me before the September update, and I’m sad I haven’t gotten to experience the big upgrades.

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**Author:** ![LazyTaco](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/lazytaco/32/66_2.png) [@LazyTaco](https://forum.playinzoi.com/u/LazyTaco)\
**Post date:** [October 16, 2026, 4:59pm UTC](https://forum.playinzoi.com/t/topic/16377/4 "2026-10-16T16:59:15Z")

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@NovelistAnne Did the hotfixes resolve the crashes for you? They didn’t help for me 🙁