need help

Bug Reports
1

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hello, i won in the postcard event but on the Website it doesnt let me enter my address, it only finds korean addresses, i cant even put in my phone number because it doesn’t take the " + ", and the box below is greyed out too. was this Giveaway only eligible for people living in korea? if yes im sorry for participating.

AR_Noah 2

Hi @Scarlett! Could you try clicking the globe icon at the top and switching the setting to International, then try again?

Please refer to the attached image for guidance.

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1760411504617 (1)934Ă—369 17.3 KB

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3

oh nvm i feel so stupid right now
do you perhaps know if i need to pay anything for shipping or the customs?

5

No worries!
You won’t need to pay any shipping or customs fees, so you’re all good!

6

uh sorry for bothering again but it says it fails,in the coupon history it says the coupon expired an hour ago, but i only received the email that i won yesterday ? (i got the email at 1pm, and now its 5:33 am)

AR_Noah 7

Hi @Scarlett. I checked, and it looks like the “expired coupon” message might show up if you already clicked the submit button when entering your address.

If you need to update or re-enter your address, just contact the CS email listed on that page — they’ll help you sort it out!

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8

no i was done with entering the address etc, i just wanted to do the checkout and thats when the error message appeared, in the error message it just said smth like “your order has failed, please try again later” or whatever and smth else in korean

AR_Noah 9

Based on the information we have, we can’t tell exactly what kind of error occurred in the input field.
As mentioned earlier, please reach out to the CS email on that page — they’ll help you re-enter your address.

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