# Unable to log in to InGame Canvas **URL:** \ **Category:** Technical Help\ **Tags:** fixed, mac-appstore\ **Created:** [October 31, 2025, 4:57pm UTC](https://forum.playinzoi.com/t/topic/6406 "2025-10-31T16:57:48Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Ernie0009](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ernie0009/32/65_2.png) [@Ernie0009](https://forum.playinzoi.com/u/Ernie0009)\ **Post date:** [October 31, 2025, 4:57pm UTC](https://forum.playinzoi.com/t/topic/6406/1 "2025-10-31T16:57:48Z")
> - **Game Version** :20251029.8353.M > > - **Platform** : Mac > > - Mods: never used > > - **Hardware Specifications & Operating System** (OS version, CPU, GPU, RAM, storage…): > > - Issue Date:30~31.10.2025 > > - Error Message:**[Unable to log in to InGame Canvas](https://forum.playinzoi.com/t/unable-to-log-in-to-ingame-canvas/6387)** - Details:I log in the game with Apple ID, I also can log in Krafton website and Canvas with Apple ID in my browser. ![截圖 2025-11-01 凌晨12.52.25](https://europe1.discourse-cdn.com/krafton/original/2X/5/50e57a081bf0b544a2ad2c3531b977b0b3828a0f.jpeg) ![截圖 2025-11-01 凌晨12.57.20](https://europe1.discourse-cdn.com/krafton/original/2X/d/d0d21b6839e484245496e3e508217f05c4a70cb1.jpeg) ---
**Author:** ![ToWo70](https://avatars.discourse-cdn.com/v4/letter/t/cab0a1/32.png) [@ToWo70](https://forum.playinzoi.com/u/ToWo70)\ **Post date:** [October 31, 2025, 5:52pm UTC](https://forum.playinzoi.com/t/topic/6406/2 "2025-10-31T17:52:10Z")
Continuing the discussion from [Unable to log in to InGame Canvas](https://forum.playinzoi.com/t/unable-to-log-in-to-ingame-canvas/6387/3): > - **Game Version** : > > - **Platform** : (Mac) > > - **Mods** : (Choose one: never used ) > 📍If you have used mods before, please list them: > > - **Hardware Specifications & Operating System** (latest MacOS, M4): > > - Issue Date: 31.10.2025 > > - Error Message: Invalid E-Mail - Details: I am using the latest version available in the Apple App Store. There are currently no further updates available in the App Store. - Game-Version: 20251029.8353.M ![Bildschirmfoto 2025-10-31 um 19.08.40](https://europe1.discourse-cdn.com/krafton/original/2X/1/190443d8619a867f78b240ee5061b7968c471e08.png) ![Bildschirmfoto 2025-10-31 um 19.13.05](https://europe1.discourse-cdn.com/krafton/original/2X/0/0404841e7206e3afb9195124ac40727750fbc223.jpeg) ![Bildschirmfoto 2025-10-31 um 19.11.57](https://europe1.discourse-cdn.com/krafton/original/2X/e/e647566c86dea1a0268329b630b3cee358732fad.jpeg) ---
**Author:** ![AR\_Owen](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_owen/32/11190_2.png) [@AR\_Owen](https://forum.playinzoi.com/u/AR_Owen)\ **Post date:** [November 1, 2025, 3:21am UTC](https://forum.playinzoi.com/t/topic/6406/4 "2025-11-01T03:21:36Z")
Hi @Ernie0009 and @ToWo70, First, @ToWo70 — I’ve merged your post into an existing discussion that covers the same issue. We’re really sorry for the inconvenience caused by being unable to log in to Canvas in-game, and that you’re still experiencing this problem even after updating to the latest version. This issue has been added to the **[Known Issues](https://forum.playinzoi.com/t/6294)** list. > [@November Known Issues (Updated 11/1)](https://forum.playinzoi.com/t/november-known-issues-updated-11-1/6294/1): > > (Mac App Store Only) Unable to log in via the in-game Canvas browser. 🆕 `(11/1)` We’re actively investigating the issue and will share any updates here in this thread once they become available. ---
**Author:** ![AR\_Owen](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_owen/32/11190_2.png) [@AR\_Owen](https://forum.playinzoi.com/u/AR_Owen)\ **Post date:** [November 4, 2025, 1:06pm UTC](https://forum.playinzoi.com/t/topic/6406/5 "2025-11-04T13:06:58Z")
Hi @Ernie0009 , Thanks to your report, we were able to identify an additional issue. This issue has been added to the **[Known Issues](https://forum.playinzoi.com/t/6294)** list. > [@November Known Issues (Updated 11/4)](https://forum.playinzoi.com/t/november-known-issues-updated-11-4/6294/1): > > [🔗](https://forum.playinzoi.com/t/6406) Outfits in the Connect category may not appear in the menu. 🆕 `(11/4)` We’ll share any updates here in this thread! Thanks again. ---
**Author:** ![AR\_Owen](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_owen/32/11190_2.png) [@AR\_Owen](https://forum.playinzoi.com/u/AR_Owen)\ **Post date:** [November 5, 2025, 12:31am UTC](https://forum.playinzoi.com/t/topic/6406/6 "2025-11-05T00:31:30Z")
Hi @Ernie0009 and @ToWo70 , > (Mac App Store Only) Unable to log in via the in-game Canvas browser. `(11/1)` The issue was fixed in [v0.4.2](https://store.steampowered.com/news/app/2456740/view/563639088757867999). Please update to the latest version to log in to Canvas. Thank you! ---
**Author:** ![AR\_Owen](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_owen/32/11190_2.png) [@AR\_Owen](https://forum.playinzoi.com/u/AR_Owen)\ **Post date:** [November 11, 2025, 9:35am UTC](https://forum.playinzoi.com/t/topic/6406/7 "2025-11-11T09:35:12Z")
HI @Ernie0009 ! - [🔗](https://forum.playinzoi.com/t/6406) Outfits in the Connect category may not appear in the menu. The issue was fixed in [v0.4.3](https://store.steampowered.com/news/app/2456740/view/607549730650589237). Please create a new thread if you’re still experiencing this issues after the latest updates. :psycat_blush: Thank you! ---
**Author:** ![AR\_Owen](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_owen/32/11190_2.png) [@AR\_Owen](https://forum.playinzoi.com/u/AR_Owen)\ **Post date:** [November 11, 2025, 9:35am UTC](https://forum.playinzoi.com/t/topic/6406/8 "2025-11-11T09:35:27Z")