# Insufficient video memory **URL:** \ **Category:** Technical Help\ **Tags:** mod\_removed\ **Created:** [November 9, 2025, 9:16am UTC](https://forum.playinzoi.com/t/topic/6908 "2025-11-09T09:16:14Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![mr.moth](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/mr.moth/32/64_2.png) [@mr.moth](https://forum.playinzoi.com/u/mr.moth)\ **Post date:** [November 9, 2025, 9:16am UTC](https://forum.playinzoi.com/t/topic/6908/1 "2025-11-09T09:16:14Z")
> - **Game Version** : 20251103.8469.W > > - **Platform** : Steam windows > > - **Mods** : active > 📍If you have used mods before, please list them: > > - **Hardware Specifications & Operating System** (OS version, CPU, GPU, RAM, storage…): > CPU: 13th Gen Intel(R) Core™ i7-13620H (2.40 GHz) > RAM: 16,0 GB (available: 15,7 GB) > GPU: NVIDIA GeForce RTX 4070 Laptop > Issue Date: 09.11.2025 - **Please provide the entire save file(s) from the date when the issue occurred.** There is not - **Details:** When I click create a family, the game crashes with an error that I don’t have enough video memory, and I also don’t have the webcache\_4430 folder to delete it I checked the integrity of the files - they’re fine I reinstalled the game I cleared the cache ---
**Author:** ![LennyOgg](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/lennyogg/32/159_2.png) [@LennyOgg](https://forum.playinzoi.com/u/LennyOgg)\ **Post date:** [November 9, 2025, 10:00am UTC](https://forum.playinzoi.com/t/topic/6908/2 "2025-11-09T10:00:19Z")
I found the following in [the Known Issues List](https://forum.playinzoi.com/t/november-known-issues-updated-11-7/6294) - If you meet the system requirements but still see “Insufficient video memory” error when launching the game, it may be caused by accumulated data such as web cache, mods, or Canvas download files. ---
**Author:** ![mr.moth](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/mr.moth/32/64_2.png) [@mr.moth](https://forum.playinzoi.com/u/mr.moth)\ **Post date:** [November 9, 2025, 10:27am UTC](https://forum.playinzoi.com/t/topic/6908/3 "2025-11-09T10:27:02Z")
But i don’t have this folder ![Снимок экрана 2025-11-09 122652](https://europe1.discourse-cdn.com/krafton/original/2X/5/5dc54edbcff6c4587ca157a2a344c47c120b186b.png) ---
**Author:** ![LennyOgg](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/lennyogg/32/159_2.png) [@LennyOgg](https://forum.playinzoi.com/u/LennyOgg)\ **Post date:** [November 9, 2025, 11:18am UTC](https://forum.playinzoi.com/t/topic/6908/4 "2025-11-09T11:18:02Z")
Have you tried without mods as suggested? (should you use them) And are you sure this is the right path because there is no ‘user data’ folder in the path I posted above (and below). Here is [another post from the team](https://forum.playinzoi.com/t/resolving-crash-issues-after-the-latest-update/6381) about how to find it: ## Action Guide for Insufficient Video Memory Error If the issue occurs alongside an **‘Insufficient Video Memory’** error, it may be caused by accumulated data such as web cache. Please attempt to resolve the issue using the method below. 1. **Open File Explorer** : Press Windows Key + E. 2. **Navigate to Path** : Copy and paste the following path into the File Explorer address bar and press Enter. 3. **Delete Folder** : Delete the entire `webcache_4430` folder. ---
**Author:** ![mr.moth](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/mr.moth/32/64_2.png) [@mr.moth](https://forum.playinzoi.com/u/mr.moth)\ **Post date:** [November 9, 2025, 11:49am UTC](https://forum.playinzoi.com/t/topic/6908/5 "2025-11-09T11:49:45Z")
> [@LennyOgg](#): > > Have you tried without mods as suggested? Yes, I tried it and it gives the same error and crashes. This is the only folder that is on this path… ![Снимок экрана 2025-11-09 134842](https://europe1.discourse-cdn.com/krafton/original/2X/e/ef54595b7496c7d576ccc93904d8db7b9319c10d.png) ---
**Author:** ![AR\_Luna](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_luna/32/11186_2.png) [@AR\_Luna](https://forum.playinzoi.com/u/AR_Luna)\ **Post date:** [November 10, 2025, 2:56am UTC](https://forum.playinzoi.com/t/topic/6908/6 "2025-11-10T02:56:30Z")
Hi @mr.moth, Have you tried the steps stated in **[Resolving Crash Issues After the Latest Update](https://forum.playinzoi.com/t/resolving-crash-issues-after-the-latest-update/6381)** Notice? Try out some of the methods in this notice. Also, we have an FAQ about ‘Out of Video Memory’ message so we hope this may help: **[“What should I do if the game crashes after displaying a “Out of Video Memory” message during shader compilation?”](https://support.playinzoi.com/hc/en-us/articles/44420843146649)** ---
**Author:** ![DivineManifest](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/divinemanifest/32/676_2.png) [@DivineManifest](https://forum.playinzoi.com/u/DivineManifest)\ **Post date:** [November 10, 2025, 7:43am UTC](https://forum.playinzoi.com/t/topic/6908/7 "2025-11-10T07:43:51Z")
@mr.moth The webcache\_4430 folder is under C:\Users\AppData\Local\BlueClient\Saved @AR_Luna The post [Resolving Crash Issues After the Latest Update](https://forum.playinzoi.com/t/resolving-crash-issues-after-the-latest-update/6381) step 5 lists an incorrect path for the webcache\_4430 folder. The correct path is as above. ---
**Author:** ![darryannsafiya](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/darryannsafiya/32/70_2.png) [@darryannsafiya](https://forum.playinzoi.com/u/darryannsafiya)\ **Post date:** [November 10, 2025, 9:17pm UTC](https://forum.playinzoi.com/t/topic/6908/8 "2025-11-10T21:17:56Z")
Hey, I had the same problem (not sure if you found a fix yet but I found an easy one if it is due to mods) - I went into my documents folder \> Inzoi and found loads of red crosses by downloads of mods, I deleted all of them manually until the Inzoi folder shown a green tick by it, restarted the game and it’s working now perfectly 🙂 Good luck ---
**Author:** ![ellenbjorkman218](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ellenbjorkman218/32/66_2.png) [@ellenbjorkman218](https://forum.playinzoi.com/u/ellenbjorkman218)\ **Post date:** [November 10, 2025, 10:05pm UTC](https://forum.playinzoi.com/t/topic/6908/9 "2025-11-10T22:05:16Z")
> - **Game Version** : Steam build 20646187 > > - **Platform** : Steam windows > > - **Mods** : removed > > - **Hardware Specifications & Operating System** (OS version, CPU, GPU, RAM, storage…): > > OS: Windows 11 Version 25H2 (Build 26200.7019) > > CPU: Intel Core i5-14400F (10 cores / 16 threads) > > GPU: GPU: NVIDIA GeForce RTX 5060 Ti 8 GB (Driver 581.80 – Game Ready) > > RAM: 16 gb DDR5 > > Storage: 1 TB NVMe SSD > > - **Steps to Reproduce:** - **Please provide the entire save file(s) from the date when the issue occurred.** Save Files: None — the game crashes before creating any save data or config folders (only “User\_data” is generated). - **Details:** I’m experiencing a consistent crash on startup with the error message: Thankful for any help! ---
**Author:** ![AR\_Luna](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_luna/32/11186_2.png) [@AR\_Luna](https://forum.playinzoi.com/u/AR_Luna)\ **Post date:** [November 11, 2025, 1:38am UTC](https://forum.playinzoi.com/t/topic/6908/10 "2025-11-11T01:38:32Z")
Hi @ellenbjorkman218, I’ve merged your post with an ongoing discussion about the same issue. Please feel free to check for updates here. Thanks. ---
**Author:** ![ellenbjorkman218](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ellenbjorkman218/32/66_2.png) [@ellenbjorkman218](https://forum.playinzoi.com/u/ellenbjorkman218)\ **Post date:** [November 11, 2025, 2:34pm UTC](https://forum.playinzoi.com/t/topic/6908/11 "2025-11-11T14:34:25Z")
Update: Still experiencing the ‘Out of video memory’ crash on RTX 5060 Ti 8 GB after the v0.4.0 hotfix. All other patches applied successfully. Please let me know if this is still under GPU-specific investigation! Thanks again! ---
**Author:** ![ellenbjorkman218](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ellenbjorkman218/32/66_2.png) [@ellenbjorkman218](https://forum.playinzoi.com/u/ellenbjorkman218)\ **Post date:** [November 11, 2025, 10:46pm UTC](https://forum.playinzoi.com/t/topic/6908/12 "2025-11-11T22:46:03Z")
Update: Additional crash info from Windows Event Viewer: - Faulting application name: inZOI-Win64-Shipping.exe, version: 5.4.4.0 - Faulting module name: ucrtbase.dll (Windows Universal C Runtime) - Exception code: 0xc0000409 (STATUS\_STACK\_BUFFER\_OVERRUN) - Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\inZOI\BlueClient\Binaries\Win64\inZOI-Win64-Shipping.exe This seems to indicate an internal engine/runtime crash during startup rather than a driver or hardware issue on my side. ---
**Author:** ![DivineManifest](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/divinemanifest/32/676_2.png) [@DivineManifest](https://forum.playinzoi.com/u/DivineManifest)\ **Post date:** [November 11, 2025, 3:01pm UTC](https://forum.playinzoi.com/t/topic/6908/13 "2025-11-11T15:01:46Z")
The correct path for the webcache\_4430 folder is `%AppData%\Local\BlueClient\Saved\webcache_4430` Posts that suggest a fix for the “Insufficient video memory” error incorrectly mention the path to be AppData/Local/inZoi/webcache\_4430. Instead, the path should be as above. I found this in [November Known Issues (Updated 11/11)](https://forum.playinzoi.com/t/november-known-issues-updated-11-11/6294) [Resolving Crash Issues After the Latest Update](https://forum.playinzoi.com/t/resolving-crash-issues-after-the-latest-update/6381) there could be other posts. ---
**Author:** ![AR\_Luna](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_luna/32/11186_2.png) [@AR\_Luna](https://forum.playinzoi.com/u/AR_Luna)\ **Post date:** [November 12, 2025, 1:37am UTC](https://forum.playinzoi.com/t/topic/6908/14 "2025-11-12T01:37:01Z")
Hi @DivineManifest, I’ve merged your topic here so that we can track on this issue easily. You can follow the discussion here. Thanks! ---
**Author:** ![DivineManifest](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/divinemanifest/32/676_2.png) [@DivineManifest](https://forum.playinzoi.com/u/DivineManifest)\ **Post date:** [November 12, 2025, 2:08am UTC](https://forum.playinzoi.com/t/topic/6908/15 "2025-11-12T02:08:11Z")
Hi @AR_Luna I specifically created a new topic because it is a typo in the forum post. The forum posts need to be corrected, that’s all. In fact it could help players in resolving their issue. This forum bug post can get lost if it is merged with insufficient video memory posts. I have already mentioned this point as a reply to one of the insufficient video memory post, so merging the forum bug here is repetition. Instead the forum posts should be fixed at the earliest. Thanks! ---
**Author:** ![mr.moth](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/mr.moth/32/64_2.png) [@mr.moth](https://forum.playinzoi.com/u/mr.moth)\ **Post date:** [November 12, 2025, 3:48am UTC](https://forum.playinzoi.com/t/topic/6908/16 "2025-11-12T03:48:06Z")
I didn’t have this folder because I didn’t have any saved games ---
**Author:** ![mr.moth](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/mr.moth/32/64_2.png) [@mr.moth](https://forum.playinzoi.com/u/mr.moth)\ **Post date:** [November 12, 2025, 3:50am UTC](https://forum.playinzoi.com/t/topic/6908/17 "2025-11-12T03:50:24Z")
> [@LennyOgg](#): > > webcache\_4430 I managed to solve the problem, but only by manually selecting mods in the folder, but I still don’t have the webcache\_4430 folder, although I’ve already played and saved, thanks for the help!😀 ---
**Author:** ![ellenbjorkman218](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ellenbjorkman218/32/66_2.png) [@ellenbjorkman218](https://forum.playinzoi.com/u/ellenbjorkman218)\ **Post date:** [November 12, 2025, 3:52am UTC](https://forum.playinzoi.com/t/topic/6908/18 "2025-11-12T03:52:36Z")
I appreciate the idea! Just to clarify, this isn’t related to a web cache issue, the crash happens in Unreal’s DirectX 12 initialization and points to a stack buffer overrun in ucrtbase.dll. I’ve already cleared the NVIDIA DX/GL shader caches and Windows DirectX cache, so the problem seems to be internal to the game or engine. ---
**Author:** ![AR\_Luna](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_luna/32/11186_2.png) [@AR\_Luna](https://forum.playinzoi.com/u/AR_Luna)\ **Post date:** [November 18, 2025, 2:33am UTC](https://forum.playinzoi.com/t/topic/6908/19 "2025-11-18T02:33:38Z")
Hello @DivineManifest, We have edited the path for webcache\_4430 folder on our notice. Thank you for your report! Hi @mr.moth, Please check on the path below for the webcache\_4430 folder - **C:\Users\[your username]\AppData\Local\BlueClient\Saved** We are sorry for the confusion. ---
**Author:** ![AR\_Luna](https://dub1.discourse-cdn.com/krafton/user_avatar/forum.playinzoi.com/ar_luna/32/11186_2.png) [@AR\_Luna](https://forum.playinzoi.com/u/AR_Luna)\ **Post date:** [November 24, 2025, 6:54am UTC](https://forum.playinzoi.com/t/topic/6908/20 "2025-11-24T06:54:35Z")
Hi @ellenbjorkman218, If the issue still persists, could you try to delete the webcache\_4430 folder located in the folder below? - **C:\Users\[your username]\AppData\Local\BlueClient\Saved** Or could you also try the method explained by @darryannsafiya and @mr.moth? > [@darryannsafiya](#): > > Hey, I had the same problem (not sure if you found a fix yet but I found an easy one if it is due to mods) - I went into my documents folder \> Inzoi and found loads of red crosses by downloads of mods, I deleted all of them manually until the Inzoi folder shown a green tick by it, restarted the game and it’s working now perfectly 🙂 Good luck > [@mr.moth](#): > > I managed to solve the problem, but only by manually selecting mods in the folder Thank you all for the detailed information you have provided! [Next page](https://forum.playinzoi.com/t/topic/6908.md?page=2)