Hi melissalorin18,
Thanks for reporting this we understand how frustrating this issue can be.
This bug has already been reported in another thread, so I’ve merged your report there to help us track everything more efficiently and avoid duplication.
Your report is still valuable and helps us better understand the issue. Please feel free to add any extra details in the main thread if needed.
Please make sure to read and follow the guidelines in: About the Bug Reports category & How to Report Bugs to ensure your report includes all the necessary details.
Appreciate your understanding! 