Bliss Bay constantly crashing/freezing

[kyle.adrian85]

• Game Version: 0.9.3

• Platform: Steam Mac

• Mods: no mods

• Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…): 2024 13inch Macbook Air M3, 16GB memory

• Steps to Reproduce: reduced graphics settings, updated, cleared PSO cache, downsized textures, deleted old saved game files

• Details:
  Gameplay in Cahaya and Dowon pretty much runs smoothly with minimal crashes but Bliss Bay seems to crash every 10 to 15 minutes (right before auto-save). If it doesn’t crash then it completely freezes and I have to do a forced quit via Steam and re-enter the game. This issue began after the last major update.

[Mazikeen]

Could you please attach your crash files to this thread?

How to Send User Files to The inZOI Team (Updated)

When reporting a technical issue or bug, the more information you provide, the faster and more accurately we can investigate. [image] Below are the ways you can safely and securely share your files with the inZOI Team. How to Collect the Files Save Files Windows: [\Documents\inZOI\SaveGames] MAC (Steam): [\Documents\inZOI\SaveGames] MAC (App Store): [\Library\Containers\com.krafton.inzoi\Data\Documents\inZOI\SaveGames] To help us investigate the issue, please compress the entire folder …

[kyle.adrian85]

Where can I find the crash files?

[Mazikeen]

Crash Dump Files

• Windows: C:\Users\ [UserName] \AppData\Local\BlueClient\Saved\Crashes
• MAC (Steam): Users\ [UserName] \Library\Application Support\UnrealEngine\5.6\Saved\Crashes
• MAC (App Store): Users\ [UserName] \Library\Containers\com.krafton.inzoi\Data\Library\Application Support\UnrealEngine\5.6\Saved\Crashes

[kyle.adrian85]

Those options under Steam Mac don’t show up for me.

[Mazikeen]

/Library/Logs/DiagnosticReports/

/Library/Application Support/Epic/UnrealEngine/Common/CrashReports/

/Library/Application Support/CrashReporter/

You can search the disk for keywords if nothing is found.

[kyle.adrian85]

is it safe to post this here or can I send this privately?

[Mazikeen]

You can send the crash files here no problem. A normal user cannot open this file. Even if it manages to open it won’t be useful because it won’t appear as code.

[kyle.adrian85]

BlueClient.log (270.2 KB)

ok not sure if this is the correct one.

[Mazikeen]

These files are necessary.

[kyle.adrian85]

this is what comes up for me

[Mazikeen]

Yes i don’t use a Mac but i think you’re in the right place. But if i’m wrong someone else will correct .