This category is for reporting technical issues related to launching and running inZOI, such as crashes, performance problems, or error messages.
Here, you can ask questions, troubleshoot problems, and share solutions with others.
What kind of help you can expect
If you’re experiencing a game-breaking issue like launch failures or frequent crashes, the inZOI team may follow up for further investigation.
In some cases, you may be asked to provide additional data such as log files or dump files to help us better understand the issue.
For issues related to local settings, device compatibility, or drivers, support may primarily come from other community members who have encountered similar situations.
Sharing your own knowledge or solutions could help many others. Community-driven support is at the heart of this space!
Before you post
Check for existing threads before posting. You might find your answer faster!
Please use the template provided to ensure your report is clear and complete.
This helps everyone including the inZOI team and other players understand your issue quickly and offer more accurate support.
Report a bug using the template
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To ensure your report can be properly reviewed, please use the provided template when submitting.
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Depending on the issue, we may also request additional information such as save files or logs to support the investigation.
In some cases, our team may follow up with you via Zendesk for further investigation.
Required Information
When creating your report, please include the following:
Game Version:
Platform: (Steam windows / Steam Mac / Mac)
Mods: (Choose one: never used / removed / active)
If you have used mods before, please list them:
Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):
Issue Date:
Error Message:
Details:
When your issue is solved
If someone shares a response that resolves your issue, please make sure to mark it as “Solved”.
This helps others with similar problems find answers more easily and keeps the forum organized.