Character Broken: Action Freeze, Map Spawning Issue & Graphical Glitches

  • Game Version:

  • Platform: (Steam windows / Steam Mac / Mac)

  • Mods: (Choose one: never used / removed / active)
    :round_pushpin:If you have used mods before, please list them:

  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):

  • Steps to Reproduce:

I have a major bug with a specific character. Not only does she refuse to follow any commands I give her—like reading, eating, or doing her homework—she just runs to the interaction spot and freezes in place.
In an effort to fix this bug, I moved her to a different house, but nothing changed. I then traveled to another neighborhood and, as you can see in the photo, the game spawns her completely out of bounds in a non-existent area. Furthermore, whenever I try to select another character to play, the entire city suffers from severe graphical glitches.
I tried using the emergency option, but it didn’t do anything. This character seems completely broken. Having experience with other games, I’ve tried almost everything—including throwing a party to teleport her via ‘move now’—but nothing works."

Oh wow, that’s truly a terrible bug. Thank you for reporting it!

Could you please fill out the report form which you’ve left empty? Those are needed to properly help you :slightly_smiling_face:

Please check out the official (crash) guide: Resolving Crash Issues After the Latest Update → the steps mentioned here can help with object spawning issues and glitches in general.

good evening and thank you for answering.

Game Version: 20260727.14099.W
Platform: Steam Windows
Mods: Removed (I temporarily removed all mods to test if the character issue persists, but the problem remains exactly the same)
Hardware Specifications & Operating System: Windows 11 Pro (25H2), AMD Ryzen 5 5600 6-Core Processor, NVIDIA GeForce RTX 3070, 16 GB RAM
Steps to Reproduce:
​The bug originally started in Bliss Bay, where the broken character continuously ignores commands.
​When traveling with the household to a different neighborhood (e.g., Dowon or Cahaya) and moving them into a lot, the normal character spawns correctly on the lot, but the broken character spawns outside the playable map.
​Clicking to view the broken character’s location outside the map and then switching back to the character on the lot causes neighborhood graphical glitches. Selecting an unrelated household restores the graphics.