Game Crashes When Traveling to Another City

Technical Help
,
1

  • Game Version: newest

  • Platform: Steam windows

  • Mods: active
    :round_pushpin:If you have used mods before, please list them:

  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):

  • Issue Date: 8/25

  • Error Message:

  • Details:

When I try to travel to another city in the game, the application crashes every time. This issue makes it impossible to continue playing normally.

2

Hi @jessicabenkyou,
Could you please share your detailed hardware specs along with a list of the mods you have installed so we can better investigate this issue?

3

Microsoft Defender Antivirus - KB2267602 ( 1.435.374.0)

I have already deleted all the mods I downloaded, but now the game has turned into a state where nothing has any interaction. For example, I cannot click to eat food, walk, or cook.

4

Could you also check if the mods in the following path have been deleted?
C:\Program Files (x86)\Steam\steamapps\common\inZOI\BlueClient\Content\Paks\~mods

※ Please note: the folder name at the end may vary (e.g., ~mods, mod, or mods).

5

  • Game Version: v0.3.2 per Steam page (small text on the bottom left of the main menu says 20250822.6919.W)

  • Platform: Windows PC Steam

  • Mods: never used

  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):

    DxDiag.txt (125.0 KB)

  • Issue Date: 8/23/2025

  • Error Message (optional): None. There is no crash log.

  • Details (Providing reproduction steps helps us): When I try to move my family to Cahaya to play the DLC (via computer), I get through the small cutscene with an airplane before it freezes on the loading screen. I’ve tried a handful of times now with the same result. I have to hard close it through task manager.

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6

Same for me, stuck in this loading sceen

7

The same thing happens to me on all trips from any city to any city.

8

Hello, can you try this ?

Modifying the GameUserSettings.ini file using this path: <…>\AppData\Local\BlueClient\Saved\Config\Windows\ Modify the parameter: bSkipIntroVideo=False by replacing False with True

9

Good evening, I hadn’t opened my game since the summer holidays, and while it was working very well, my game also crashes as soon as I try to change cities. I have the same configuration as the person who opened this topic.