Game Version: 20250910.7320.W
Platform: Steam windows
Mods: Never used
Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…): GeForce NOW
Issue Date: 11/09/2025
Error Message: None
I also updated the mac version to 20250911.7339.M and upon checking, the hallway floor seems to be fine, so I assume the issue only persists on the windows version.
Has there been an update today? I missed that so far… Shame if it hasn’t fixed this though, my current Zoi works there and it is weird seeing her literally “walking on air” every day, lol.
Yes they released a hot fix a few hours ago, and addressed this issue, which seems to be the case for the mac version at least. But I still can’t see the floor when playing on windows 
Hi @bernie ,
To help us investigate the issue, could you please check the details below?
Were you playing on Windows using ‘Continue’?
If so, it would be really really helpful if you could share the save files!
Instruction: How to Send User Files to The inZOI Team (Updated)
On Mac, when the issue didn’t reoccur, was it while using ‘Continue’ or starting a ‘New Game’?
Also, if you were playing using Continue, could you please check if the same issue happens on Windows when starting a New Game?
Thank you!
Hi Owen,
I was indeed playing on Continue. I’ve just shared the save files with the support team via the ticket I received over email.
On Mac, when the issue didn’t occur, I was using Continue. I also created a new save, and the issue does not occur there either — both options work fine on Mac.
I tested a New Game on Windows as well, and the issue occurs there too.
I hope this helps 
I installed the update last night, and it worked initially, but when I went back to play this morning the floor was gone again (this was the same play session as I had left the game running when I put PC in sleep mode). I had to go back to lobby and reload to bring the floor back, but that did work.
yea. i just bought the game on steam on windows 11 and this is the case from the start. needs to be fixed
Hi everyone (@here),
We’ve been continuously checking into the issue you reported, but we need some details to move forward. 
If the same problem is still occurring, it would be a huge help if you could share a recording or provide the exact reproduction steps in details.
Thank you in advance!
Hi @AR_Owen ,
As of today, the issue is still occurring. I’ve recorded a short video for the team, which should hopefully help in reproducing the bug. I’m still playing on the save file shared a few days back.
In the video, you can see that as soon as the zoi enters the building, the lobby floor is missing. This can be temporarily fixed by opening and closing photo mode, after which the floor remains visible as long as the zoi stays inside. However, once the zoi leaves the building, the floor disappears again.
If I can help in any other way, please let me know 
For me this happens pretty much each time I send my zoi to work, the shell of the building is missing leaving the top part floating, and of course no floor in the lobby.
This cannot be fixed in my game by following bernie’s suggestion (but I believe the difference may be that I am on pc not mac), but I can fix it by saving and the reloading the save.
Hi all, Thank you for sharing the details! 
To help us investigate further, could I kindly ask for a bit more information?
@bernie,
It would be very helpful if you could share the new save files.
We’ve received the file you shared before, but we need the file in .usvx format .
Here’s the instruction again! : How to Send User Files to The inZOI Team (Updated)
@SmallArchangel,
Have you ever activated any mods? If so, could you please share the list?
It would also be a great help if you could share the save files in .usvx format!
Hi @AR_Owen , I’ve just sent over the updated save files, including the .usvx file, through a support ticket.
Also adding to what @SmallArchangel mentioned earlier - reloading the save file does make the hallway floor appear again. I don’t use mods and have never installed any, so I don’t think this issue is related to that.
I just reloaded the shared save file, which starts the zoi in the Adam Entertainment building. On reload, the hallway floor displays normally. To help the dev team reproduce the issue, I’d recommend having the zoi leave the building and then re-enter. At that point, the hallway floor should disappear once again.
Really appreciate the quick share and the detailed reproduction steps!
I’ll update this thread if there’s any news.
I do use a few mods, but this issue started when I did not have any installed (immediately after Cahaya update, I had removed all mods).
Hi everyone (@here)~
Sorry it took a while to get back to you
Thanks to the detailed information and save files you shared, we were able to identify the issue quickly.
This issue has been added to the Known Issues list.
We’ll share any updates here in this thread once they’re available.
Thanks again!
Hi everyone (@here),
- The hallway floor on the 3rd floor of the Adam Entertainment building may intermittently disappear.
This issue was fixed in v0.4.0.
Please create a new thread if you’re still experiencing this issues after the latest updates. 
