Billboard Error

Bug Reports
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1

Billboard can’t play any YT Videos since the Update. Tells me “Error 153 / Video player configuration error”.

  • Game Version: 20251030.8377.W

  • Platform: (Steam windows / Steam Mac / Mac) Steam windows

  • Mods: (Choose one: never used / removed / active)
    :round_pushpin:If you have used mods before, please list them:

  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…): Windows 10, AMD Ryzen 7 5800X, NVIDIA GeForce RTX 3080

  • Steps to Reproduce: Add youtube link to billboard

2456740_20251030190957_1
2456740_20251030190957_11920×1080 583 KB

6 Likes
youtube videos dont display
Video Links for Billboard no longer working
Billboards YouTube Video Broken
2

The team is aware of this and it has been added to the Known Issues list. Hopefully it will be fixed soon.

4 Likes
3

Hi @synaktis, As bernie mentioned, we are aware of the issue. We’ll let you know once we have an update.

4 Likes
4

  • Game Version: 20251118.8820.W

  • Platform: Steam Windows

  • Mods: removed

  • Hardware Specifications & Operating System:
    Processor Information:

    • CPU Vendor: AuthenticAMD
    • CPU Brand: AMD Ryzen 7 7800X3D 8-Core Processor

    Operating System Version:

    • Windows 11 (64 bit)

    Video Card:

    • Monitor Refresh Rate: 60 Hz
    • DirectX Card: NVIDIA GeForce RTX 4080 SUPER
    • Primary Display Resolution: 2560 x 1440
    • Desktop Resolution: 3660 x 4281
    • Primary VRAM: 512 MB

    Memory:

    • RAM: 31849 Mb; Storage: 2 TB

  • Issue Date: 11/18/2025

  • Error Message: N/A

  • Details: I tried adding a YouTube video to the billboard, but I’m getting an error. None of the preset videos are working either. I haven’t tried Dowon, but I know this is happening in Cahaya and Bliss Bay.

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image1920×1071 233 KB

2 Likes
5

  • Game Version:

  • Platform: (Steam windows / Steam Mac / Mac)

  • Mods: (Choose one: never used / removed / active)
    :round_pushpin:If you have used mods before, please list them:

  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):

  • Steps to Reproduce:

  • Please provide the entire save file(s) from the date when the issue occurred.
    :round_pushpin: Instruction: How to Send User Files to The inZOI Team (Updated)

  • Details:
    :round_pushpin: Please share the date, error message, or screenshots/videos for issue verification.

  • This is one of my favourite features but is no longer working in old saves or new saves. Please could we get this working again? I have only tested Dowon so far.

Screenshot 2025-11-22 153315
Screenshot 2025-11-22 1533151920×1080 439 KB

6

Hi! I will merge your post with the existing bug report about the billboard not working. Thanks!

3 Likes
7

  • Game Version:

  • Platform: Steam windows

  • Mods: never used

  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…): 9800x3d, 4070ti super, ssd, 32gb ddr5

  • Issue Date: 29.11.2025

  • Error Message: /

    image
    image1920×1080 450 KB

  • Details:
1 Like
8

Hello @Scarlett

The team is aware of this and it has been added to the November Known Issues (Updated 11/26) . Hopefully it will be fixed soon.

When using the Edit City feature to assign a Youtube video to a billboard, the video may not play.

For now, I will merge this topic with the related report. :slight_smile:

2 Likes
9

Hi everyone (@here)

Due to the issues related to the webview version, YouTube video playback is currently restricted.
To ensure stable service operation, this feature is no longer supported.

Please refer to the v0.5.0 patch notes for details.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
We’ll continue working to improve the overall experience and deliver a better game moving forward. Thanks.

3 Likes