inzoi agains crashes every time I try to play since the last update

  • Game Version:

  • Platform: (Steam windows / Steam Mac / Mac)

  • Mods: (Choose one: never used / removed / active)
    :round_pushpin:If you have used mods before, please list them:

  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):

  • Issue Date:

  • Error Message:

  • Details:…

Hey there, I’m really sorry you’re experiencing these crashes.

Would you kindly fill out the report form from the OG post? We need to know all these details to help you properly. Thank you :folded_hands:

im having the same issue, where is the report form?

Hey there, welcome to the inZOI forum!

It’s this one from the top of this thread. Feel free to copy, paste and fill in your info:

    Game Version:

    Platform: (Steam windows / Steam Mac / Mac)

    Mods: (Choose one: never used / removed / active)
    :round_pushpin:If you have used mods before, please list them:

    Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):

    Issue Date:

    Error Message:

Details:…

Thank you :folded_hands:

Hello @djgoodwyn,

Sorry to hear you’re experiencing the same issue.

To help us review this properly, please avoid creating duplicate posts and instead share your details here using the template below:

  • Game Version:

  • Platform: (Steam windows / Steam Mac / Mac)

  • Mods: (Choose one: never used / removed / active)
    :round_pushpin:If you have used mods before, please list them:

  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):

  • Steps to Reproduce:

  • Please provide the entire save file(s) from the date when the issue occurred.
    :round_pushpin: Instruction: How to Send User Files to The inZOI Team (Updated)

  • Details:
    :round_pushpin: Please share the date, error message, or screenshots/videos for issue verification.

Providing complete information will help us investigate faster. Thanks! :slight_smile:

  • Game Version:

  • Platform: (Steam windows / Steam Mac / Mac)

  • Mods: (Choose one: never used / removed / active)
    :round_pushpin:If you have used mods before, please list them:

  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):

  • Steps to Reproduce:

  • Please provide the entire save file(s) from the date when the issue occurred.
    :round_pushpin: Instruction: How to Send User Files to The inZOI Team (Updated)

  • Details:
    :round_pushpin: Please share the date, error message, or screenshots/videos for issue verification.

In my case it’s just shuting the game out of nowhere before I even start playing (even immedietly when I try to open Zoi Studio, lil bit slower when I’m trying to open something else or even waiting without doing anything, but still problem is the same - I can’t open mods hub, I can’t open Zoi Studio, I can’t open building studio, I can’t open nothing, bcs the game shuts down out of nowhere. I don’t know how to screenrecord it on PC, and screenshot is rather not accurate way to show this problem). And it’s not the first time. It happens always after some update. First after Halloween update, idr what about Christmas update, now it have repeated with Chinese New Year update. And when I change version so it’s Christmas version, it works normally (but ofc I can’t use this new Chinese New Years hairstyles, outfits nor accesorries)

Out of the topic, but now that you answered, could you also add Hijabs (I need it for one character, probably many Muslim players too) in some update and share face-capture tool for android asap?

Hey there, thanks for your fast reply. Unfortunately, you’ve copied the form but didn’t fill out the information for your game and setup. Please add it (via edit function → bottom right side of your reply), e.g. Game Version: latest; Platform: Steam, etc. :slightly_smiling_face:

Hi, I have same problem :confused:

Hey there =)

Would you kindly fill out the following form with your specs, etc.? It makes detecting the bug easier.

  • Game Version:
  • Platform: (Steam windows / Steam Mac / Mac)
  • Mods: (Choose one: never used / removed / active)
    :round_pushpin:If you have used mods before, please list them:
  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):
  • Steps to Reproduce:
  • Please provide the entire save file(s) from the date when the issue occurred.
    :round_pushpin: Instruction: How to Send User Files to The inZOI Team (Updated)
  • Details:
    :round_pushpin: Please share the date, error message, or screenshots/videos for issue verification.

My game working !! I removed my mod folder and restarted my game. I think the crash

is due to the addition of the modded interface

Subject: inZOI crash report: Out of memory / paging file too small on high-end PC after extended play session

Hello inZOI Support,

I’m reporting a recurring crash that appears to be related to memory usage.

What happens
The game crashes during play after a longer session. Based on the crash files, the crash type appears to be OutOfMemory.

Crash details from report

  • CrashType: OutOfMemory

  • Error message: “Ran out of memory allocating 65536 bytes”

  • Last error message: “The paging file is too small for this operation to complete.”

  • bIsOOM=1

System

  • OS: Windows 11

  • CPU: Intel Core i9-13900KF

  • GPU: NVIDIA GeForce RTX 4090

  • RAM: 32 GB

What I noticed

  • The crash happened after roughly 2+ hours of play

  • The crash context shows the game was in:
    /Game/Map/LobbyLevel2_OneYear

This makes me suspect either:

  • unusually high memory usage over time, or

  • a memory leak / memory optimization issue during longer sessions

What I already tried

  • Updated Windows virtual memory / paging file settings

  • Restarted the PC

  • Closed other background applications

  • Continued testing with only Steam and inZOI running

Even after adjusting the paging file settings, I am still experiencing crashes.

If needed, I can provide the crash files I pulled from:
C:\Users\Muir3\AppData\Local\BlueClient\Saved\Crashes

Please let me know if you want the full crash bundle, logs, or any additional system information.

Thank you.

I have had this issue when having sites like Canva (not Canvas) or “big programs” running in the background at the same time as inzoi, and I know many players had this issue after having “too many” mods or too many 3D generated assets, and even textures. Do you use any mods or 3D objects?

Also, have you tried validating your files on steam?

Thank you