Zoi's cant go up stairs. I control them to go up stairs and it glitches then makes them bald

Bug Reports
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1

  • Game Version: v0.7.0

  • Platform: Steam Mac

  • Mods: Never used
    :round_pushpin:If you have used mods before, please list them: N/A

  • Hardware Specifications & Operating System
    OS Version: macOS Tahoe 26.3.1
    Storage: 245.11 GB total (135.02 GB available)
    RAM: 16.0 GB
    CPU: Apple M2 chip (8-core CPU)
    GPU: Apple M2 integrated GPU

  • Steps to Reproduce:
    If I have them do an interaction thats upstairs it says they cant get there
    When I control my Zoi to go up stairs it glitches out then makes them bald

  • Please provide the entire save file(s) from the date when the issue occurred.
    :round_pushpin: Instruction: How to Send User Files to The inZOI Team (Updated)

  • Details:
    :round_pushpin: Please share the date, error message, or screenshots/videos for issue verification.
    3/26/26 3:15 PM MST

4 Likes
2

I have the same issue where my zoi cannot move towards a target when the stairs is U shaped.

1 Like
3

Hey there @lilxcshxdow, welcome to the inZOI forum!

Thank you for reporting this. Can you please upload the affected save file here? This helps the team a lot.

@bobby.haliwela - please fill out the report form (just copy it from the beginning of the thread) and fill in your system specs, etc., then post it here too. This makes it easier for the devs to detect similarities and find the root of the bug.

4
  1. Game Version: v0.7.0
  2. Platform: Steam Windows
  3. Mods: Never used
  4. Hardware Specifications & Operating System
    OS Version: Microsoft Windows 11 Pro 10.0.26200 Build 26200
    Storage: 1.86 TB total (1.35 TB free)
    RAM: 32.0 GB
    CPU: i5-14500 (14-core CPU)
    GPU: AMD Radeon RX 7600 XT
  5. Steps to Reproduce:
    Create a U shaped stairs, have the zoi walk on it, it says “Cannot move here” or something similar.
1 Like
5

I should also add that this is happening in a house that i have previously built before the update. If i enter build mode, delete the house and create any shape of stairs, it works just fine. Do i really need to build a new house with the new update?

1 Like
6

Unfortunately, I’m not much of a builder, so I don’t have any insight into the deeper systems. I assume it could be related to the recent property sizes upgrade. Maybe a true fix for this bug will take very long to find :thinking: If possible, once you have some inspiration and time, build a new version of the house. That’s the safe bet IMHO.

7

Hi @lilxcshxdow , @bobby.haliwela

Sorry for the inconvenience, but we couldn’t reproduce the issue on our end.
Could you please send your save files so that we can further investigate this issue?

Instructions can be found here: How to Send User Files to The inZOI Team (Updated)

Thank you.

1 Like
8

Here is the save file:

https://drive.google.com/file/d/1OlkTJB28WK-3PVFmg4v8oB-vKUzAFXFI/view?usp=sharing

1 Like
9

Hello @bobby.haliwela,
Thank you for the file. This issue is scheduled to be fixed around April update. I will tell you when the issue is fixed. Thank you!

1 Like