Unusable Stairs

[Akira]

• Game Version: 20251103.8469.W

• Platform: Steam windows

• Mods: removed

• Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):

Processor AMD Ryzen 5 5600X 6-Core Processor  (3.70 GHz)
Installed RAM 32.0 GB
Edition Windows 11 Home
Version 25H2
OS build 26200.6901

• Steps to Reproduce: use stairs

• Please provide the entire save file(s) from the date when the issue occurred.
  Instruction: How to Send User Files to The inZOI Team (Updated)

• Details:
  Please share the date, error message, or screenshots/videos for issue verification.

• As you can see after the update my Inzoi cannot go up the stairs anymore. I tried it with and without mods installed, nothing is uncompatible. One day the can use it normally, and the other is just unsusable. Nothing is blocking their paths or anything. As i said i used this house before and there were no problems.

  

[LennyOgg]

It’s still happening after it’s filed under ‘resolved’ in the Known Issues list.

[Akira]

it’s so weird that the bug never happened to me and when it’s solved, is when it started to happen

[mialuce66]

• Game Version: 20251125.8988.W

• Platform : Steam windows /

• Mods: (Choose one: never used / removed / active)
  If you have used mods before, please list them:

• 

  

  

  

  

• 

• Hardware Specifications & Operating System : 2nd Gen Intel(R) Core™ i7-12700H (2.30 GHz), RAM 16.0 GB, NVIDIA GeForce RTX 3070 Laptop GPU

• Old save, game with all updates

Yesterday I was playing in a house of my own construction in Bliss Bay. The stairs always worked.

The mods from the first 5 screenshots were enabled. I enabled the first mod from the last screenshot (Wrinkled dress) and, when I re-entered the game, it didn’t work, meaning it was not possible to go up to the upper floor.

I disabled all the mods but the problem persisted, so I deleted and rebuilt the stairs.

Today, playing with another house (mods always disabled) the same thing happened.

[HeinziDerHeld]

This bug had been solved and came back a while ago too. Check out this thread. It’d be best to merge these two threads together.

[Denice]

Hi mialuce66! I’ll merge this with the other post about the Unusable Stairs. Thanks!

[AR_Luna]

Hi @Akira, @mialuce66, @LennyOgg, @HeinziDerHeld
We are sorry for the inconvenience.

To help us understand the issue better, could you please share save files?
Instruction can be found here: How to Send User Files to The inZOI Team (Updated)
Thanks!

[mialuce66]

20251209-000117.usvx

This should be it, because then I deleted and rebuilt the stairs.

The lots where the problem occurred are Beachfront Drive 8 and Palm Tree Avenue at Bliss Bay

[bobby.haliwela]

• Game Version: 20260430.12238.W

• Platform: Steam windows

• Mods: removed

• Hardware Specifications & Operating System :

  • Microsoft Windows 11 Pro Version 10.0.26200 Build 26200
  • Inter Core i5-14500, 2600 Mhz, 14 Core(s)
  • AMD Radeon RX 7600 XT

• Steps to Reproduce:

  • Build U shaped stairs on top of a foundation/floor. Move your zoi to go upstairs via the U shaped stairs, it says “You cannot move here”. I haven’t tried another shape yet.

• Please provide the entire save file(s) from the date when the issue occurred.
  https://drive.google.com/file/d/10y9XQekuI265I2PXoJiDn8sOfOVI_vYr/view?usp=sharing

• Details:
  I’ve added a short video of the bug in action:

  https://drive.google.com/file/d/1cnNGd0FNfEJLKMwsxkta89fPYTNVbWtu/view?usp=sharing

[bobby.haliwela]

Is this issue gonna get any attention to be fix?

[HeinziDerHeld]

Hey there, thank you for reporting this bug

From what I’ve read, it sounds exactly like this bug which was reported previously and needs more info: Unusable Stairs → can someone from the team please merge them?

[KenethG]

Hello @bobby.haliwela, I’ve merged your post into this thread since it relates to the same issue. Thanks!