My game continues to crash every time I have tried to load it since the new update and hotfixes. Here are my specs… I hope this is enough information to help.
The Acer Predator Helios 16 is a high-performance 16-inch gaming laptop that has evolved significantly in its 2024 and 2025/2026 “AI” iterations. It is characterized by its powerful “HX” series Intel processors, high-end NVIDIA RTX graphics, and premium display options like Mini LED and OLED. [1, 2, 3, 4, 5]
Key Specifications & Features
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Performance: Recent high-end configurations feature up to the Intel Core Ultra 9 275HX processor and the NVIDIA GeForce RTX 5090 (24GB GDDR7) or RTX 4080 (12GB GDDR6).
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Display: Standard configurations often use a 16:10 WQXGA (2560 x 1600) panel with refresh rates up to 240Hz or 250Hz. High-end models offer Mini LED (1000 nits peak brightness) or OLED technology for superior contrast and HDR performance.
Device name ACER Predator Helios 16 AI
Processor Intel(R) Core™ Ultra 9 275HX (2.70 GHz)
Installed RAM 32.0 GB (31.4 GB usable)
Device ID 371C7283-F4D0-4B5A-8879-DC2D240E72FB
Product ID 00342-21584-65630-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 11 Home
Version 25H2
Installed on 3/22/2026
OS build 26200.8117
Experience Windows Feature Experience Pack 1000.26100.297.0
With every ounce of respect—I know everyone is working so hard—I just really want to be able to play this game again.