when game loads it freeze

  • Game Version:Default version May 28,2026

  • Platform: (Steam windows

  • Mods: (Choose one: never used / removed / active)
    :round_pushpin:If you have used mods before, please list them: (outfits and hair mods i have added and removed a lot. Do you need every mod name and creators?)

  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…): storage 536,graphic card 8gb, Ram 16.0, AMD Ryzen Z1

  • Issue Date:06/13/2026

  • Error Message:N/A

  • Details:
  • When I load game everything works but when I get to the main page it just freeze for hour. I have to shut game down. I have restarted and redownloaded.

Hey there, welcome to the inZOI forum!

Thank you for sharing this issue with us :slightly_smiling_face: Would you please fill out the report form (from your own post above) with the required info, e.g. Game Version, Hardware Specs, etc.? Without the additional info, we can’t properly try to find a solution for your issue, unfortunately. Thank you for understanding :folded_hands:

I have filled out the form. Just a little more information. I have played on this system since the demo and only had a little issues, but ilI have never ha d this one before. I have removed my mods and creation, I have restarted and reinstall the game but keep coming back to this.(picture)

Thank you very much for filling ou the info :folded_hands:

Your GPU is very likely causing the freeze or at least plays a major role, because it offers only 4GB, while the minimum requirements for inZOI are at least 6GB. The main menu, especially when loading in for the first time in a play session, is very demanding for any setup.

Do you happen to have (depending on the brand of your GPU) the NVIDIA App / your GPU’s equivalent installed? If you do, did you already try to set the game’s settings to very low within this app? :thinking: Due to the missing 2GB, it might not help, but it’s the only potential help I know of atm.

I have a Rog Ally Z1 handheld but I have never had this issue. My game can play on medium setting for the game. UECC-20260527.12759.W-285328-C6FC86F1475F07A188BACDA4B7BAD537 crashreport Client say if it is any help.

[CrashReportClient]
bHideLogFilesOption=false
bHideAllowToBeContactedOption=false
bIsAllowedToCloseWithoutSending=true
bIsAllowedToSendWithoutDetailedInfo=true
CrashConfigPurgeDays=2
Stall.RecordDump=false
Ensure.RecordDump=true
CompanyName=inZOI CrashReportClient
DataRouterUrl=“https://o4506952948383744.ingest.us.sentry.io/api/4506970001375232/unreal/0eaa2b558afa2bb9240c4c57586bb22b/
bSendUnattendedBugReports=true
bSendLogFile=true

Thanks! That crash report ID may help the devs, but the text you pasted is only the crash reporter config, not the actual error.

Since you’re on a ROG Ally Z1, the most likely causes are VRAM/RAM pressure, AMD handheld driver instability, or UE5/DX12 crashing before/while loading the world. inZOI’s listed minimum GPU target is around RTX 2060 / RX 6600 XT with 6GB VRAM, so the Ally is below the official desktop minimum even if it sometimes runs.

Try this:

  1. Update AMD/ASUS graphics drivers through Armoury Crate/MyASUS, not only Windows Update.
  2. Set VRAM in Armoury Crate/BIOS to 6GB or 8GB if available.
  3. Use Turbo mode, plugged in.
  4. Run at 720p, low settings, FSR/performance mode, cap to 30 FPS.
  5. Disable overlays: Armoury Crate overlay, AMD overlay, Steam overlay, recording tools.
  6. Verify game files in Steam.
  7. Remove mods/custom content temporarily.
  8. Check whether OpenCL, OpenGL and Vulkan Compatibility Pack is installed in Windows Apps and uninstall it; this has caused crashes on ROG Ally/portable devices in other games.

For devs/support, send the actual log files from:
C:\Users\YOURNAME\AppData\Local\inZOI\Saved\Logs
and the crash folder if it exists:
C:\Users\YOURNAME\AppData\Local\CrashReportClient\Saved\Crashes

CrashReportClient-backup-2026.05.08-14.32.17.log (19.0 KB)

No saved logs maybe because I uninstall it and reinstalled it

game_88849_2026.06.15-09.56.49.812.log (3.0 KB)

Just wanted to come back and say I deleted all these files ( D3DSCache, Inzoi, CrashReportClient, CrashDumps, cache, BlueClient, and Steam) in %localappdata% and now it works so far. This is what worked for me.

That’s amazing! Thank you for coming back to let us know! :smiley:

Would you please mark your latest reply as “solution”, so other users with similar issues can find help faster :folded_hands:

Hi when switching characters i get always endless long loading bar

its been for months now and ive tried annything, i really hate when that happens because the game gets stuck on that loading bar ! Pleas can this be fixed ? after so many hotfix this still happens, to me the loading bar with switching characters is unnecessary !