Hi @nissacashapp and @ceylan.a.2001,
Sorry for the inconvenience. To help us look into this issue in more detail, could you please share your save files with us? You can find the instructions in the guide below:
It would also be a big help if you could let us know the following:
- Does the same issue occur when you start a new game?
- Are you using multiple PCs?
- Do you happen to be using more than one account?
Thanks a lot for your cooperation!