Unable to log in to InGame Canvas

[Ernie0009]

• Game Version:20251029.8353.M

• Platform: Mac

• Mods: never used

  If you have used mods before, please list them:

• Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):

• Issue Date:30~31.10.2025

• Error Message:Unable to log in to InGame Canvas

• Details:I log in the game with Apple ID, I also can log in Krafton website and Canvas with Apple ID in my browser.

  If I want to enter Canvas in the game, the system will tell me to verify my account.

  But on the page of verification, there is no option of Apple ID for me to select.

  By the way, the clothes in CONNECT are gone. And my game is the latest version in App store.

[ToWo70]

Continuing the discussion from Unable to log in to InGame Canvas:

• Game Version:

• Platform: (Mac)

• Mods: (Choose one: never used )
  If you have used mods before, please list them:

• Hardware Specifications & Operating System (latest MacOS, M4):

• Issue Date: 31.10.2025

• Error Message: Invalid E-Mail

• Details: I am using the latest version available in the Apple App Store. There are currently no further updates available in the App Store.
• Game-Version: 20251029.8353.M

[AR_Owen]

Hi @Ernie0009 and @ToWo70,

First, @ToWo70 — I’ve merged your post into an existing discussion that covers the same issue.

We’re really sorry for the inconvenience caused by being unable to log in to Canvas in-game, and that you’re still experiencing this problem even after updating to the latest version.

This issue has been added to the Known Issues list.

@AR_TALK

(Mac App Store Only) Unable to log in via the in-game Canvas browser. (11/1)

We’re actively investigating the issue and will share any updates here in this thread once they become available.

[AR_Owen]

Hi @Ernie0009 ,

Thanks to your report, we were able to identify an additional issue.
This issue has been added to the Known Issues list.

@AR_TALK

Outfits in the Connect category may not appear in the menu. (11/4)

We’ll share any updates here in this thread! Thanks again.

[AR_Owen]

Hi @Ernie0009 and @ToWo70 ,

(Mac App Store Only) Unable to log in via the in-game Canvas browser. (11/1)

The issue was fixed in v0.4.2.

Please update to the latest version to log in to Canvas.
Thank you!

[AR_Owen]

HI @Ernie0009 !

• Outfits in the Connect category may not appear in the menu.

The issue was fixed in v0.4.3.
Please create a new thread if you’re still experiencing this issues after the latest updates.
Thank you!