washing machine fails to clean

Bug Reports
1

  • Game Version:20250820.6849.W

  • Platform: Windows PC Steam

  • Mods: removed

  • After clothes become dirty, the washing machine fails to clean them effectively, and the clothes remain visibly soiled. No mods are enabled.Only through this cheat code can freezeAllNeeds be avoided [true/false]

  • The subject of occurrence is a child

  • My child’s clothes are dirty. They can use the washing machine with the family, but the clothes are still dirty after washing.

  • archive file My Files

4 Likes
2

I have the same issue… I do the laundry everyday but my child is still dirty…

2 Likes
3

  • Game Version: latest updated

  • Platform: (Windows PC Steam / Mac Steam / Mac App Store) PC steam

  • Mods: (Choose one: never used / removed / active) some mods are actived.

  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):

  • Issue Date: 2025/08/20~2025/08/21

  • Error Message (optional): I can’t use washer after DLC update.

  • Details (Providing reproduction steps helps us): I can’t use washer in CAHAYA after DLC update. but sometimes i can use washer in other place (not CAHAYA) when i move in bless bay or dowon. also, i’m korean. it is upset, i wanna wash my cloth. why don’t you fix the error? please check on it.

1 Like
4

my child’s clothes are dirty. They can use the washing machine with the family, but the clothes are still dirty after washing.

5

Hi all,

To help us investigate the issue, could you please share save files?
Instructions can be found here: [link]

Thanks!

6

The game save file has been uploaded. Please fix this critical bug as soon as possible

1 Like
7

Thanks! We’re looking into this issue. We’ll provide any updates we get in this thread.

2 Likes
8

Thank you SO much for your help investigating this! I’ve attached mine here: Unique Download Link | WeTransfer

9

DxDiag.txt (98.2 KB)

{4740326E-6BAC-497A-8C74-1B972A86C90D}
{4740326E-6BAC-497A-8C74-1B972A86C90D}1920×1080 195 KB

3 Likes
10

yeah me either, cant use any version of the washing machine. Just brings up no outline on the machine. My zoi is not happy cause her clothes are dirty

11

Hi @namandtame1 @BeefRamen2469,
I’ve merged your topic into the current main thread on this issue.
Feel free to follow here for updates and continue the discussion here.

12

same problem with my child :confused: