Hello @moyashi,
We are sorry for the inconvenience.
Could you try the methods mentioned in this notice?
If it still doesn’t work, please tell me. Thank you for your report.
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Even after a fresh re-install on the March 27th update, I’m still getting the same loading error. I’ve followed everything mentioned here but nothing works. Please advise on the next steps for this version.
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Hi @moyashi,
Thank you for your inquiry.
You can verify the integrity of your game files on Steam by following the steps below:
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Open Steam and go to your Library
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Right-click on the game and select “Properties”
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Go to the “Installed Files” tab
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Click on “Verify integrity of game files”
Steam will then check for any missing or corrupted files and automatically re-download them if needed.
Please try this and let us know if the issue persists.
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I already tried verifying the integrity of game files as suggested for the March 27th update, but it didn’t help at all. However, I just tested the February 12th version, and it works perfectly. This confirms the issue is specific to the latest patch and not my hardware.
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Hello @moyashi,
The stability may vary depending on the AMD driver version, so we kindly recommend trying a driver downgrade to see if the issue improves.
We are also currently checking on various factors of crash issue. Once again, we are sorry for the inconvenience.
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The game is working now. I managed to log in by reverting to the Feb 12th patch first, then switching back to the latest Mar 27th update. It’s working fine now, though the root cause is still unknown.
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Hello @moyashi,
I’m glad to hear that this issue is no longer happening. We are currently investigating on factors that cause the crash issue. We will do our best to provide a better service. Thank you.
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