Game Version: Newest (June 20th update)
Platform: (Steam windows / Steam Mac / Mac)
Mods: All Removed
Emotes and 3D AI Objects: All Removed
Saved Files: All Removed
Verified integrity of files in steam.
Hardware Specifications & Operating System: Windows 11, version 25H2/ AMD Ryzen 7040 Series /
Issue Date: June 20th 2026
Error Message: None -
When I hit “PLAY” in steam it acts like it might load, and then stops without actually opening anything.
Hello @zohei,
We are sorry for the inconvenience.
If the issue still persists, could you provide us the Crash Dump Files? Instructions can be found here: How to Send User Files to The inZOI Team (Updated)
Crash Dump Files:
Thank you.
Does this help? It’s my Saved Games file and DxDiag
@zohei ,
Please check if you can find the crash dump files in
C:\Users\<YourUserName>\AppData\Local\BlueClient\Saved\Crashes
Anyone else with a lower-end PC notice that the latest InZOI update seems a bit glitchy?
Before this update, the low-end optimization worked great for me and I had almost no issues. Since updating, I’ve run into a bug where changing my Zoi’s outfit sometimes causes the game to freeze on the loading screen. It just stays stuck there and never loads, forcing me to completely restart my PC and launch the game again.
What’s strange is that InZOI’s recommended settings still put me on High. My GPU isn’t really the weak point—it’s mostly my CPU that’s older.
Has anyone else experienced this since the update? Do you think it’s just a new-update bug that needs to be patched, or is there a setting I should try changing? Thanks!
Hello @zohei,
Thank you for providing the files.
However, after reviewing them, we also need to check the Crash Dump files for further investigation.
Could you please check whether there is a recently generated crash dump file in the following location and send it to us if available?
- Windows:
C:\Users\[UserName]\AppData\Local\BlueClient\Saved\Crashes
We appreciate your cooperation and look forward to hearing from you.
Hi @AR_Luna I’m linking the Google Drive for the crash files. Thank you.
Hi @AR_Luna I don’t suppose you have had a chance to look at the files I linked please? It’s okay if not.
The same thing is happening to me. Were you able to find a fix? I’ve tried everything.
Hello all (@here), we had a v0.9.3 hotfix today.
Could you check if this issue is still happening after updating the game? Thank you.
Hello,
I just updated and tried to launch the game but I am met with the same issue. Whenever I hit play steam says that the game is launching, then it stops without actually opening anything.
this is still happening. please please can you help us.
One thing that might help narrow this down if you haven’t already tried it is checking Windows Event Viewer.
Even if inZOI never actually opens, Windows often records why the process closed.
You can check it by opening Event Viewer → Windows Logs → Application, then look for an Error that happened at the exact time you clicked Play. If you find one, could you share the faulting module or a screenshot? It might point to the exact DLL or component that’s causing the launch to fail.
I’d also be curious to know what happens in Task Manager when you click Play. Does BlueClient.exe appear for a second and then disappear, or does it never appear at all? That can help narrow down where the launch is failing.
Hopefully this gives both you and the team a little more information to work with. Fingers crossed we can get you back into the game soon.
Hello @zohei and @hanan_0010,
We are sorry for the inconvenience.
Could you please try completely uninstalling and reinstalling the game? We also recommend deleting the PSO cache before launching the game again. You can find the instruction here: Resolving Crash Issues After the Latest Update
If the issue persists after trying both steps, please let us know.