Problems loading from Canvas

Bug Reports
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1

  • Game Version: 20260502.12303.W

  • Platform: Steam Windows

  • Mods: active

  • Hardware Specifications & Operating System
    OS version - 10.0.26200 (26200)
    CPU - AMD Ryzen 5 5600X 6-Core Processor
    GPU - NVIDIA GeForce RTX 4060
    RAM - 16 GB
    1 TB and 500 GB SSD

Yesterday, I spent half a day in the game downloading various add-ons from CurseForge and Canvas, and everything was working well. In the late afternoon, I wanted to download a few items from Canvas, but as I noticed today, they had not been downloaded. Today, I tried to download them again while in the game, but all the items were added to the queue, and it showed that they would be downloaded when I entered the game (I was already in the game). However, there was no space in the queue, and the items were not downloaded. I tried to log out and log back in, but nothing worked.

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image848×103 13.6 KB

I will also attach a screenshot with the number of my items:

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image1155×371 42.2 KB

Here’s proof that nothing is being downloaded:

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image1906×1073 439 KB

I’m not sure if you need the save files, but I’ve included them. If you need any other files, please let me know!

inZoi save.zip (28.6 MB)

2

It’s been 3 days, but nobody cares about my problem anyway… :frowning:

3

Hi @soloveypolina,

Could you please confirm whether your game account and Canvas account are using same accounts/emails? Thank you.

Additionally, we recommend refreshing your browser and trying again. If the issue still persists after trying this, please let us know.

4

Hi! Yes, I double-checked it again on purpose. I logged out and logged back in, and it’s the account I play on. The problem still hasn’t been resolved, the objects aren’t downloading. I haven’t been in the game for two days, and the queue reset, now it’s building up again :slight_smile: