만들어둔 데이터 다 사라짐

Bug Reports
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1

    • 게임 버전 : v0.3.3

    • 플랫폼 : 스팀 윈도우

    • 모드 : (하나 선택: 전혀 사용하지 않음 / 제거됨 / 활성화됨)
      :라운드_푸시핀:이전에 모드를 사용한 적이 있다면 나열해 주세요.

    • 하드웨어 사양 및 운영 체제 (OS 버전, CPU, GPU, RAM, 저장 장치 등):

    • 발행일: 2025-08-26

    • 오류 메시지:

    • 세부:

  • 다른 PC에서 동일한 계정으로 플레이한 후(Joey를 생성하고 Canvas에 업로드)

    웹사이트에서 다운로드를 예약하고 기존 PC에서 다운로드합니다.

    하지만 다운로드가 작동하지 않습니다.

이전에 위에 내용을 올렸었는데,

오늘 해당 pc로 다운로드 한 뒤 파일을 옮기려고 보니 어제 만들어뒀던 (캔버스에 올린) 데이터가 다 사라져있음

만들어둔게 싹 날아갔습니다.

만드는게 주 컨텐츠중 하나인데 너무 치명적인 버그 아닌가요.

그래서 다운로드가 안 됐던건가 봐요. 캔버스에 게시물만 남아있고 정작 캐릭터 데이터는 사라짐

몇 시간동안 만든건데 날아가니 할맛 싹 사라졌어요.

2

Hi @Heily,
To better understand the issue you’re experiencing, could you please provide the following details:

  • You mentioned that your creation still appears in Canvas, but the character data is missing. I assume the data you’re referring to might be the Zoi preset’s face, hair, or outfits. Could you let us know which specific creation this occurred with?
  • You also mentioned that after downloading it to your PC, the data disappeared. Could you please share a reproduction video of this behavior?

fyi. The inZOI Forums currently support English only.
If you’d like, you can also reach out to us through our Customer Support page in your preferred language. We appreciate your understanding and thanks again for being part of inZOI!

1 Like
3

In-game, I created a Zoi using ‘Zoi Creation Mode’ and uploaded it to the Canvas. After exiting, I logged in on another PC with the same account and tried to download it, but it only shows “Downloading…” and never completes.

On the PC where I created and uploaded the Zoi, I checked the folders:

  • inZOI\Creations\MyAppearances

  • inZOI\Canvas\MyAppearances

but the data for the created Zoi doesn’t exist in either location.

It seems the data was lost and not saved properly.

This is not about Zoi presets like face/hair/clothing — the actual Zoi character data itself is missing, as if I never created it.

Only the post remains on the Canvas.

4

When you create a Zoi and upload it to Canvas, the Zoi preset is not saved as a local file.
If you’d like to save a Zoi you created as a local file, you’ll need to click the save button in CAZ.

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In that case, it will be stored in inZOI\Creations\MyAppearances.

※The folder inZOI\Canvas\MyAppearances stores creations downloaded from Canvas.

As for the issue where only the “Downloading…” message is displayed and never completes, please double-check the login accounts on both PCs are the same.

1 Like
5

Of course, I saved the preset.
I saved the preset and uploaded it to the Canvas, but as I mentioned before, none of the data remained.
This error still hasn’t been resolved.
As a workaround, the only way to download it is to upload to the Canvas as public.
If it’s uploaded as private, the download doesn’t work at all and all the data is lost.

6

We received feedback from my Creators who were inconvenienced by being unable to download private uploads. :psycat_sad:
We’re now fixed this issue, so you can download your own creations even if they were uploaded as private.

1 Like
7

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