Game Version: 20260409.11688.W / BID22722855
Platform: Windows 11, Steam, Default Public Version
Mods: Never used
Hardware Specifications: AMD Ryzen 9 7950X3D 16-Core, NVIDIA GeForce RTX 4080, 32GB RAM
Issue Date: 21/04/2026
Error Message: Various
- Details:
Hello.
I played this game briefly a year ago, when it first released, and returned to it just recently to see how far it has come.
I was able to start the game, create a character, move into a home, and have fun playing the game for a few hours before my computer suddenly crashed with a black screen, “device ran into a problem and needs to restart” message.
I tried using Steam’s verify integrity of game files. It suggested one file was corrupted and redownloaded it. I played again for about 30 minutes and the game silently crashed to desktop. It crashes suddenly and instantly. One moment the game is there and the next the desktop is there.
I tried playing a few more times and, after a variable amount of time, it inevitably crashes instantly to desktop. There is no pattern I can immediately see that causes it. I have crashed during different activities in different locations.
I tried disabling Smart Zoi. The game still silently crashes to desktop.
Verify integrity of game files still suggests one file needs to be redownloaded. I’m not sure if this means anything or not.
I tried following the steps in the crash thread. I used the in-game option to clear my shader cache. I looked for relevant folders manually but could not find any. I updated my GPU driver to the most recent game-ready driver. The next time I try to play I get a black screen crash with a “device ran into a problem” error and my PC restarts.
I completely uninstall the game and reinstall it, reset all of my shader cache, disable smart zoi. Verify integrity says all of the files are verified. I play the game for less than 5 minutes and it black screen crashes again and my PC restarts.
Interestingly, while I was trying to register for this forum, I had the game minimized; it seems to have crashed while I had it minimized, since it has vanished, and I realise I suddenly have some error message saved to my clipboard. I guess the game or engine dumps crash data to your clipboard when it closes? It says:
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00001182a8e2ee10
0x00007ff672b37e07 inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff672b33b68 inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff672b37e1a inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff672b33bff inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff671025153 inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff6710310de inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff672bd5fbb inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff6711e2017 inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff6711df791 inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ffc6c19e8d7 KERNEL32.DLL!UnknownFunction []
Crash in runnable thread RHIThread
Thank you for any help or advice you can offer.
edit: Another example, very similar:
Fatal error!
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000117b37214f88
0x00007ff6324b7e07 inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff6324b3b68 inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff6324b7e1a inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff6324b3bff inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff6309a5153 inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff6309b10de inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff632555fbb inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff630b62017 inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ff630b5f791 inZOI-Win64-Shipping.exe!UnknownFunction []
0x00007ffc7314e8d7 KERNEL32.DLL!UnknownFunction []
Crash in runnable thread RHIThread