Crashing when trying to start game

  • Game Version: Don’t know how to find this when I can’t get into the game, but I reinstalled it 03/05/2026.

  • Platform: (Steam windows / Steam Mac / Mac) Steam Windows

  • Mods: (Choose one: never used / removed / active)
    Never Used Mods

  • Hardware Specifications & Operating System: Windows 11 Home 25H2 (26200.7840)

  • Intel Core i7-10700K CPU @ 3.80 GHz

  • 32 GB DDR4 RAM, 3000 Mhz

  • AMD Radeon RX 9070 XT 16GB VRAM (Driver Ver. 26.2.2)

  • Issue Date: 03/05/2026

  • Error Message: None

  • Details:

I played this game on release on a 2080 Super and it ran fine; I just reinstalled it and I have a 9070 XT now. I keep on crashing after the startup animation. I was able to get to the main menu a couple of times after manually deleting shader caches and verifying file integrity on steam, but subsequent launches always fail to get to the menu. I followed all the steps in the crashing guide and then some but it’s still crashing.

Hey there, welcome to the inZOI forum!

It’d be really great if you uploaded a Dxdiag file in a reply here. If you haven’t done this before, here’s how to do it:

Are you currently using the common inZOI game or did you download the beta “engine upgrade” released yesterday?

DxDiag.txt (92.1 KB)

I’m using the regular version not the beta version.

There might be some old, compiled shaders from your former GPU still in the system. Would you please open AMD Adrenalin and do a Shader Cache reset? (settings → graphics → advanced → reset shader chache)
Then please report back if it helped or if the problem is still occuring :grinning_face:

That fixed it…not sure why since I cleared the cache manually a couple of times, and used DDU between the two GPU’s. But I was able to get in and lower all the graphics settings and slowly raise them. Will say that enabling “Smart Zoi” just straight up crashes the game to desktop but I think that might be a separate issue. Was able to place the game back into Ultra preset with no issues so far, start a new game, and reload my old game. Thank you!