Game crashes

Technical Help
1

  • Game Version:

  • Platform: (Steam windows / Steam Mac / Mac)

  • Mods: (Choose one: never used / removed / active)

  • Hardware Specifications & Operating System (OS version, CPU, GPU, RAM, storage…):

  • Issue Date:

  • Error Message (optional):

  • Details (Providing reproduction steps helps us):

My game crashes when i enter create a zoi mode from the dresser and on the cat load screen it fezzes also on the load page it glitches and friezes anyone know whyyy? Please help

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There is a new service notice, maybe this helps you too:

◆ The game keeps crashing immediately after launch. What should I do?

  • We’ve been receiving some reports about the game crashing right after starting up, and we’re very sorry for the inconvenience. In many cases this issue can be resolved by clearing your existing cache. Please try the following steps :

  1. Exit the game completely

  2. Find the following folders and delete all removable files.
    (If some files can’t be deleted, simply skip them.)

[AMD]
    C:\Users\username\AppData\Local\AMD\DxCache
    C:\Users\username\AppData\LocalLow\AMD\DxCache
    C:\Users\username\AppData\Local\D3DSCache
    C:\Users\username\AppData\Local\AMD\DxcCache

[NVidia]
    C:\Users\username\AppData\Local\NVIDIA\DXCache
    C:\Users\username\AppData\LocalLow\NVIDIA\PerDriverVersion\DXCache
    C:\Users\username\AppDta\LocalLow\NVIDIA\DXCache
    C:\Users\username\AppData\Local\D3DSCache

[Intel]
    C:\Users\username\AppData\LocalLow\Intel\ShaderCache
    C:\Users\username\AppData\Local\D3DSCache

    (Replace “username” with your own Windows account name.)

:warning: Please note: This will clear the shader cache for all your games, not just inZOI. The first time you launch any game afterward, it may take longer to load as the cache rebuilds.
If the issue persists, please share details of your experience on the newly opened inZOI Forum or contact us directly through our Support Page so we can assist you further.

We hope this helps clear things up, and we truly appreciate your patience and continued support.

Thank you,
The inZOI Team

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Hello, you didn’t answer to the form, so it’s difficult to help. Did you try what @LennyOgg’s said ?
Have a nice day

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The solution has been found.

You have to verify this folders too and remove the mods also :

  • BlueClient/Content/Paks/~mods

  • Documents/inZOI/Saved/Mods

If either folder exists, please share all remaining mod files with us by sending a Drive link.

The mods enter in conflict since the updates unfortunately, so we have to remove them for the moment.

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