The game keeps crashing immediately after launch. What should I do?
We’ve been receiving some reports about the game crashing right after starting up, and we’re very sorry for the inconvenience. In many cases this issue can be resolved by clearing your existing cache. Please try the following steps :
Exit the game completely
Find the following folders and delete all removable files. (If some files can’t be deleted, simply skip them.)
[AMD]
C:\Users\username\AppData\Local\AMD\DxCache
C:\Users\username\AppData\LocalLow\AMD\DxCache
C:\Users\username\AppData\Local\D3DSCache
C:\Users\username\AppData\Local\AMD\DxcCache
[NVidia]
C:\Users\username\AppData\Local\NVIDIA\DXCache
C:\Users\username\AppData\LocalLow\NVIDIA\PerDriverVersion\DXCache
C:\Users\username\AppDta\LocalLow\NVIDIA\DXCache
C:\Users\username\AppData\Local\D3DSCache
[Intel]
C:\Users\username\AppData\LocalLow\Intel\ShaderCache
C:\Users\username\AppData\Local\D3DSCache
(Replace “username” with your own Windows account name.)
Please note: This will clear the shader cache for all your games, not just inZOI. The first time you launch any game afterward, it may take longer to load as the cache rebuilds.
If the issue persists, please share details of your experience on the newly opened inZOI Forum or contact us directly through our Support Page so we can assist you further.
We hope this helps clear things up, and we truly appreciate your patience and continued support.
Hello Creators,
We’d like to share some important information about common error reports and Mac support.
1. “Insufficient video memory” error when launching the game
If you meet the system requirements but still see this error, it may be caused by accumulated data such as web cache, mods, or Canvas download files.
How to fix
Delete the folder: AppData/Local/inZoi/webcache_4430 Tip: Before deleting, check the folder size—it may be useful to know.
If you’re using mods, temporarily disable all mods and try launching again.
2. Crash immediately after launch
Some of you have reported crashes right after starting the game. We’ve identified two possible solutions:
How to fix - Option 1: Clear Shader Cache
If a PSO cache pop-up appears, please click ‘Yes’ to delete the cache. The game will automatically restart after the cache is cleared.
Note: This will delete shader cache for all games, not just inZOI. As a result, the next time you launch other games, they may take longer to load as the cache is rebuilt.
Option 2: Remove Mod Files Temporarily
Move all files from %username%/Documents/inZOI/Mods to another location (e.g., Desktop).
Then, relaunch inZOI with all mods fully disabled.
If you encounter a problem not yet listed, please let us know through the Bug Reports board. We’ll continue monitoring and improving your experience with inZOI.
I did all that but sadly after 10 minutes of playing, when i had the animation when asking to be confidant to a zoi, then the game shutdown my laptop. I even turn down my graphics to medium, somehow everytime there’s an animation it always shuts my pc, i even cleaned the dust out of the fan, but crashing and shutting down still exist.
Hey! Thank you for this notice, it saved me from literal hours of frustration and emotionally eating a whole bag of cookies! So I removed my mods folder, was finally able to launch the game just to be able to disable the mods, and ever since I removed the whole folder, my game has been running perfectly smooth without a single crash so far, yay!
My question is how long is temporary in this case? When should I be able to move my mods back from Desktop to game folder and also reenable them in-game? Was I supposed to just replace after I did a fresh launch w/mods disabled?
**EDIT TO ADD:
I was getting the PSO cache popup; Game would load for a few seconds, wouldn’t go past the inZOI logo screen, then crash to desktop
It’s October, and my 14th gen setup still can’t run Inzoi properly since June. They kindly suggested rolling back to a pre-December BIOS/setting, but I really can’t keep my entire rig outdated just for one game. So, I keep updating the game, I even bought new DLC, and I still can’t play it. I’ll keep waiting for the final fix without losing hope!
I have tried everything I can think to play my game. I click on the city I want to play and that is it. Does not load. I have not had a chance to even play the new area yet. I am at my wits end, I want to play, but can’t. Please help. I have reinstalled, installed, nothing in the inzoi folder except what is needed. No mods.
this post on top of it all, from what I’ve seen this helped in most of the cases
Please note: This will clear the shader cache for all your games, not just inZOI. The first time you launch any game afterward, it may take longer to load as the cache rebuilds.
Tip: Before deleting, check the folder size—it may be useful to know.
So I removed my mods folder, was finally able to launch the game just to be able to disable the mods, and ever since I removed the whole folder, my game has been running perfectly smooth without a single crash so far, yay!
FIRST: Uninstall the game properly, using typical method based on how you access inZOI 
)
Remove this folder: “inZOI”
completely missed your reply. 